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Noc Controller

4 months ago


London, United Kingdom Inmarsat Full time

Company Description
**About Inmarsat**:
Inmarsat has been at the forefront of global mobile satellite communications for forty years and the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 15 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

**Primary role purpose**:
Our customers rely on Inmarsat products and services to connect and remain connected to their world wherever they are, at times in hazardous and life-threatening situations. We provide a global network that our customers depend on, and in Inmarsat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.

The NOC Controllers role is an exciting opportunity to work with like-minded, brilliant people, and get involved in the technology revolution happening in Space. You will play a key role in the Service Monitoring and Incident management team, providing support functions to Subject Matter Experts to take the most relevant and effective action.

The scope covers from the detection and identification of significant incidents, recording and communication of the incident, determination of issue and probable root cause through analysis and tools, the identification and execution of remedial actions to ensure services remain in their optimal state, through to reporting on the effectiveness of the solutions to drive further improvements.

The role will include the identification of Continuous Improvement opportunities, defining a solution to the issue and delivering on it or promptly raising it to the next supporting technical level.

**Job Description**:
**Primary role purpose**:
Our customers rely on Inmarsat products and services to connect and remain connected to their world wherever they are, at times in hazardous and life-threatening situations. We provide a global network that our customers depend on, and in Inmarsat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.

The NOC Controllers role is an exciting opportunity to work with like-minded, brilliant people, and get involved in the technology revolution happening in Space. You will play a key role in the Service Monitoring and Incident management team, providing support functions to Subject Matter Experts to take the most relevant and effective action.

The scope covers from the detection and identification of significant incidents, recording and communication of the incident, determination of issue and probable root cause through analysis and tools, the identification and execution of remedial actions to ensure services remain in their optimal state, through to reporting on the effectiveness of the solutions to drive further improvements.

The role will include the identification of Continuous Improvement opportunities, defining a solution to the issue and delivering on it or promptly raising it to the next supporting technical level.

**Key Responsibilities**:

- Proactively respond to alarms to minimise any possible service outage.
- During service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible.
- Escalate as specified in the relevant procedures and handle the communication to the stakeholders.
- Produce timely and accurate reports.
- Perform regular daily and routine checks on all systems and services to ensure their reliability.
- Provide feedback on operational issues to other controllers, NOC support engineers and managers.
- Contribute on keeping up to date procedures, documentation and contact details.
- Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours.
- Provide support as necessary to Land Earth Stations in maintaining network carrier levels.
- Monitor the progress of any distress traffic in the network and take immediate action if necessary.
- Identify areas for automation to reduce manual efforts where possible.
- Proactively contribute to continuous improvement by adopting a proactive mind-set, presenting ideas to management, and championing continuous improvement at team level.
- Create efficient operational and technical processes/procedures, reclaiming time from waste.
- Provide support through coaching and training to other engineers and teams.
- Provide support for Customer care cases within the time frame as they are defined by the SLA.
- Ensure all the scheduled activities are successfully ex