Facilities Co-ordinator

4 days ago


Chorley, United Kingdom Akton Recruitment Full time

**Job Title**:Facilities Co-Ordinator

**Location**:Chorley

**Salary**: £27-£30k dependant on experience

**Reporting to**:Head of Facilities Management

**Hours**: 9am - 5:30pm Mon - Fri

**Permanent**

**Start Date**:ASAP

**Role Overview**

To support the Europe Head of Facilities Management, Regional Facilities Managers and the Group Maintenance teams, in the delivery of maintenance activity on a day-to-day basis to ensure the successful operation of the estate.

**Key Duties & Responsibilities**

Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements.

Strong focus on delivering excellent customer service to all the areas of the business.

Deal with all incoming reactive maintenance requests from all areas of the business.

Support management of equipment and assets across the estate.

Placing purchase orders with our approved database of suppliers. You will also raise queries with suppliers.

Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising.

Processing contractor invoices in line with KPIs and assisting with invoice queries to ensure contractors receive timely payments on planned maintenance.

Using the in-house FM System to manage and prioritise your workload, following each work request through to a satisfactory conclusion ensuring that updates are communicated to all relevant parties and in-line with agreed KPI’s.

Update approved contractors lists.

Ensure PPM schedules are kept up to date.

Providing any ad-hoc administration duties.

Continuous improvement of process and procedures.

Comply with HSE requirements as outlined within the SLA and as instructed by the company policy.

Report all accidents, occupational illnesses and emergencies in relevant books/documentation.

Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards.

Support Head of Facilities Management, Regional Facilities Managers and Facilities Managers.

Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times.

Act as deputy in the absence of line management.

Provide and arrange cover for the FM team as defined by line management.

In addition to the tasks mentioned above, other activities and responsibilities may be individually defined.

Full time Head office presence and support to other areas such as Finance.

**Qualifications & Experience Required**

Strong administrative skills with experience of using CAFM systems or procurement systems

Microsoft office skills specifically in Excel (intermediate) and Word - Essential

Previous experience of a medium to large scale property Maintenance or Construction workplace - Essential

Working as part of a small team, reporting directly to the Head of Facilities Management

Experience in managing an admin team.

A thorough understanding of property maintenance - Essential

Shows a genuine passion when engaging with members and team members

Strong listening and collaboration skills

***

**Personal Specification**:
Customer service - identifies accurately the needs of internal and external customers and exceed the customers expectations by delivering a high-quality service.

Planning & organising - takes a structured approach, prioritises, manages own time, and works to high quality standards.

Teamwork - gains trust and respect within the team by sharing in success and learning together.

Problem solving - takes action to avoid problems or resolves with solutions that best fit the customer and company.

Self-development - maintains a high standard of professionalism and performance by identifying and creating self-development opportunities. Good sense of humour, willing to learn, energetic and enthusiastic. Creative, flexible, well organised, numerate, and confident. Excellent communication and people management skills. Good computer skills. Prepared to travel on occasions.


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