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Disabled Facilities Grants Administrator

1 month ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

**Location**: Abingdon
**Contract Type**: Permanent
**Hours**: Full time, 37 hours per week
**Salary and grade**: £23,468 to £27,408 Grade 3

**Closing Date**: 27/01/2023

The councils’ Private Sector Housing team are responsible for awarding Disabled Facilities Grants (DFGs) that enable disabled residents to remain in their home.

The DFG Administrator provides provide administrative support to ensure grants are assessed efficiently, accurately and in accordance with the council’s policies and procedures.

**Main duties and responsibilities**:

- Providing advice and guidance on Disabled Facilities Grants internally and to the public.
- Receiving and recording telephone calls from members of the public and to pass these on to the appropriate team member.
- Acting as the intermediary between the council’s Home Improvement Agency contractor and the Private Sector Housing team.
- Accurately processing Disabled Facilities Grants payments.
- Reviewing administrative procedures and identifying potential process improvements.
- Undertaking administrative duties for DFGs and Flexible Home Loans, including generating and sending correspondence, scanning, and uploading documents, and collating responses to customer satisfaction surveys.
- Providing general administrative support for to the Private Sector Housing team.

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

**About you**

**Your essential skills, knowledge, and experience**:

- A minimum of one year’s general office/admin experience
- Excellent verbal and written communication skills
- Excellent IT skills, including Microsoft Word
- Self-motivated and capable of independent decision making (where appropriate).
- Financial experience of dealing with purchase/sales orders, accounts
- Able to multi-task and effectively prioritise workload.
- Attention to detail.
- Numerically literate.
- Ability to work with mínimal supervision and to targets and deadlines.
- The ability to work as part of a team.

**Your essential qualifications**
- 5 GCSEs at grade C or above including English and Maths (or equivalent level of qualification or experience)

**If you have the following experience or qualifications - it’s a bonus**
- NVQ Level 3 in Administration or equivalent
- A level qualifications in English or Maths
- Experience of working in local government or housing

**Your style and behaviours**
- Take initiative for solving issues and problems and be proactive in finding solutions
- A positive and receptive approach to new ways of working and continuous improvement
- A commitment to equal opportunities and diversity in all aspects of service delivery and in relationships with colleagues
- The ability to work under pressure and prioritise effectively
- The ability to communicate effectively with customers and colleagues at all levels
- Be accountable and responsible
- A positive, co-operative, and flexible approach to work
- Enthusiastic and self-motivated with a strong customer focus
- Approachable and a good team player.

About us

Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.

Our vision

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

Our values
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success

**The benefits we offer**
- A basic 24 day annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
- Flexible working and annualised hours - a flexible approach to work that our employees love
- Salary pay awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work
- A salary sacrifice car lease scheme - a fully inclusive driving package for a fixed monthly cost
- Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)
- We give you two days per year to volunteer within the local community.

We look forward to hearing from you.

You may also have experience in the following: Grants, Data Officer, CRM, Data Analytics, Data Analysis, Customer Relationship Management, Trend Analysis, Data Management, Membership Data, Reporting, Analytics, Administration Assistant, Data Admin Support,Data Entry, Administrator, Office Administration Assistant, Office Assistant, etc.

REF- 202 355

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