Member Host

3 weeks ago

Harrogate, United Kingdom Wizu Workspace Full time

**Member Host**

**WIZU**
At Wizu, we’re tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive - and our members love us for it. We work hard, but have the best fun doing it, and our passion is always rewarded.

To be the best (we are btw), then you have to surround yourself with the best people - which is where you come in. We have an exciting opportunity for a talented and passionate Member Host to join our growing team at Wizu Workspace.

A Wizu Workspace member is our terminology for our client community.

**RESPONSIBILTIES**
Your primary responsibilities will include (though will not be limited to):
**OPERATIONS & BUILDING**
- Assist the team to deliver operational excellence within the centre.
- Assist with ‘opening’ and ‘closing’ the centre on a daily basis.
- Ensure members and visitors receive a ‘Wizu welcome’.
- Ensure all visitors sign in and out of the centre.
- Manage post, parcels, couriers, and deliveries.
- Replenish communal kitchen facilities and stock throughout the centre.
- Assist with the day-to-day operations of the centre, including reception and diary management duties.
- Assist with overseeing all centre maintenance and compliance including health and safety, fire regulations, checks and audits.
- Liaise and meet with contractors and suppliers onsite as required.

**MEMBERS**
- Ensure membership records are accurate and current.
- Act as first point of contact for any member queries or issues.
- Strive to provide consistent excellent service to all members and record feedback.
- Assist with planning member events to help build the Wizu community and connect members.
- Ensure all meeting room bookings and events are of the highest standard.

**TEAM**
- Assist with training and onboarding new team members where necessary.

**SALES AND FINANCE**
- Assist with ensuring your centre is ‘show ready’.
- Assist with conducting sales tours and co-working taster days
- Ensure all ad hoc services and charges are billed correctly.

**STAKEHOLDERS**

Possible daily contacts will include but not be limited to:

- Members and their clients
- Contractors
- Colleagues including and up to director level
- Landlords
- Brokers/agents
- Dogs

**SKILLS AND REQUIREMENTS**
- Flex industry or hospitality experience is preferrable but not essential
- Presentable and confidently represent the brand at all times
- Show enthusiasm and a positive approach to all areas of work
- Excellent written and communication skills
- A team player and have a passion for dealing with people
- Work to a high standard in a fast-paced environment
- A positive 'can do' attitude with a willingness to learn
- Thrives under pressure and enjoys working in a team environment but is also highly motivated and works well alone

**WHAT YOU’LL GET IN RETURN**
- A workplace with a family feel. We’re a close-knit team who always have each other’s back
- Expert training from an industry-leading professionals
- The best team events. We love celebrating our successes together in style at our team events and quarterly away days
- Your birthday off, access to Perk Box and other rewards
- To be part of our incredible member community - working alongside Yorkshire’s finest, ground-breaking businesses
- Managers who’ll always listen to you - we love making great things happen together, so all ideas are welcome
- An award winning team: we’ve been voted the Best Workspace Provider in West Yorkshire
- A job you’ll enjoy - we work hard, but we have the best fun doing it

**JOB DETAILS**
Working hours = Full time, 8:30-17:30, Monday-Friday
Salary = £21,000-£23,000 PA (depending on experience)
Location = Wizu Workspace, 110 Station Parade, Harrogate, HG1 1EP
Start date = ASAP
Reporting to = Allocated Community Manager

Remember, this is just a guide - if you see something you can’t tick off, you can learn here

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Member Host Harrogate

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