Call Centre Operator

6 months ago


Cambridge, United Kingdom GoGo Cabs Full time

Responsibilities:

- Answer incoming calls from customers and provide assistance with inquiries or issues
- Utilize phone etiquette to ensure professional and courteous communication with customers
- Analyze customer needs and provide appropriate solutions or recommendations
- Perform data entry to accurately document customer interactions and update customer information in the system
- Upsell products or services to customers when appropriate

Qualifications:

- Excellent verbal and written communication skills in English
- Bilingual proficiency in Spanish is a plus
- Ability to effectively communicate and empathize with customers
- Strong problem-solving skills to analyze customer needs and provide appropriate solutions
- Attention to detail for accurate data entry and documentation

**Salary**: £26,500.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- UK visa sponsorship
- Work from home

Schedule:

- Flexitime

Work Location: Hybrid remote in Cambridge

Reference ID: GoGoCabs


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