Centre Executive

4 days ago

Cambridge, United Kingdom NewFlex Full time
Location: Cambridge
Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) 
  
Who are we? 
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
What are our values? 
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. 
What will you do? 
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Customer Service & Customer Relations
Provide exceptional customer service, ensuring high levels of satisfaction and retention.
Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
Cultivate strong customer relationships through regular communication, events and proactive service.
Promptly resolve customer complaints, striving to exceed satisfaction expectations.
Operations Management
Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.
Sales and KPI Target Leadership
Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement.
Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.
Supervisory Role to Centre Operations Assistants
Ensure the centre operates in line with company policies, procedures and processes
Escalate identified issues and risks to the General Manager
Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
Validating customer identification to ensure adherence to AMLR policy
Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.
Financial Management
Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency.
Assist with budget forecasting, customer reporting, and financial planning in collaboration with the General Manager
Policy & Compliance
Comply with all company policies, including GDPR, anti-bribery, and AML requirements.
Ensure all customer agreements are properly documented, maintaining accurate compliance records.
Knowledge/Experience 
Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
Qualifications
Minimum Grade C in English and Math’s (or equivalent)
Key skills/behaviours required for this role: 
Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
Excellent communication, problem-solving, and supervisory abilities.
Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
Resilient, adaptable, and proactive, with a positive "can-do" approach.
Strong organisational skills, with attention to detail and a commitment to upholding high standards.
What will we offer you? 
£30,000 to £36,000 per annum
33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days 
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Eye Tests
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
NewFlex is an equal opportunities employer.
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
REF-(Apply online only)

  • Centre Executive

    3 weeks ago

    Cambridge, United Kingdom CV-Library Full time

    Location: Cambridge Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)     Who are we?  NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the...

  • Centre Executive

    2 weeks ago

    Cambridge, United Kingdom NewFlex Full time

    Location: CambridgeHours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)Who are we?NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at...

  • Executive Assistant and Administrator

    7 months ago

    Cambridge, United Kingdom Hughes Hall Centre for Climate Engagement Full time

    Executive Assistant and Administrator - Climate Governance Initiative An exciting opportunity for an experienced administrator to join the Centre for Climate Engagement team at Hughes Hall to support the Climate Governance Initiative - a unique and growing global platform for boards run in collaboration with the World Economic Forum. Job Purpose The role...

  • Centre Executive

    2 weeks ago

    Cambridge, United Kingdom Pertemps Bond Full time

    Are you a dynamic and customer-focused professional with a passion for operational excellence? Our client, a leading provider of exceptional service and engaging environments, is seeking a Centre Coordinator to join their team in Cambridge. In this role, you will be responsible for the effective operation, revenue growth, and customer satisfaction within the...

  • Chief Executive Officer, Cambridge Science Centre

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom UK Association for Science and Discovery Centres Full time

    Job Title: Chief Executive OfficerOrganisation: Cambridge Science CentreLocation: CambridgeThe Cambridge Science Centre is seeking a new Chief Executive Officer to lead the organisation in its mission to inspire and educate young people about science and technology. The successful candidate will have a strong track record of leadership and management, as...

  • Centre Executive

    2 weeks ago

    Cambridge, United Kingdom NewFlex Full time

    Location: CambridgeHours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work out of normal business hours)Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, Freedom at Work,...

  • Centre Executive

    3 weeks ago

    Cambridge, United Kingdom NewFlex Full time

    Location:CambridgeHours:40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we?NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, Freedom at Work, and...

  • Chief Executive Officer, Cambridge Science Centre

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom UK Association for Science and Discovery Centres Full time

    Chief Executive Officer OpportunityAbout the Role:We are seeking a highly experienced and visionary Chief Executive Officer to lead the Cambridge Science Centre (CSC) into its next phase of growth and development.Key Responsibilities:Develop and implement a strategic plan to increase the centre's impact and influence throughout the region.Work closely with...

  • Chief Executive Officer

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge Science Centre Full time

    Job DescriptionCambridge Science Centre is seeking a visionary leader to take on the role of Chief Executive Officer. As the CEO, you will be responsible for representing the charity and promoting its vision, mission, and values to key stakeholders, partners, and the wider public.The ideal candidate will have a proven track record of identifying...

  • Marketing Executive

    6 months ago

    Cambridge, United Kingdom The Møller Centre Full time

    About the role You will help to deliver the strategic and tactical marketing plan, developing the Institutes reputation in providing leadership development programmes, and, as one of the leading residential conference centres available. You will have the opportunity to work on exciting new projects across the organisation as we are currently in the process...

  • Cambridge Graphene Centre

    6 months ago

    Cambridge, United Kingdom University of Cambridge Full time

    The mission of the Cambridge Graphene Centre (CGC) is to investigate the science and technology of graphene and related materials. The CGC also hosts the EPSRC Centre for Doctoral Training (CDT) in Graphene Technology, and the Layered Materials Research Foundry (LMRF), as well as the Quantum and Advanced Materials technologies for a Sustainable Society...

  • Centre Operations Director

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom NewFlex Full time

    About This RoleThis is a unique opportunity to join NewFlex as a Centre Executive, playing a pivotal role in the centre's commercial performance and customer satisfaction. As a key member of the team, you will be responsible for the effective operation, revenue growth, and customer experience within the centre.Key ResponsibilitiesCustomer Service & Customer...

  • Executive Assistant

    1 month ago

    Cambridge, United Kingdom University of Cambridge Full time

    If you are a self-motivated person eager to make a meaningful impact, we invite you to become part of our friendly team. At the Laing O'Rourke Centre, we are working on making a difference in society by transforming how we deliver the built environment. Supported by and working closely with industry, our work focusses on topics that include sustainability,...

  • Centre Co-ordinator CCGE

    1 month ago

    Cambridge, United Kingdom University of Cambridge Full time

    We are seeking a highly organised and proactive Centre Co-ordinator for the Centre for Cancer Genetic Epidemiology (CCGE). As Centre Co-ordinator, you will manage the administrative operations of the Centre, ensuring its smooth running and efficient use of resources. The responsibilities are wide-ranging, encompassing financial management, HR, and general...

  • Business Development Executive

    1 month ago

    Cambridge, United Kingdom Intertek Full time

    About youAs a Business Development Executive, you will be responsible for driving sales of analytical services that support the pharmaceutical and biopharmaceutical industry across all phases of product development and commercialisation. These services will be delivered from one of our Centre of Excellences within the UK which includes specialised inhaled...

  • Business Development Executive

    3 weeks ago

    Cambridge, United Kingdom Intertek Full time

    About you As a Business Development Executive, you will be responsible for driving sales of analytical services that support the pharmaceutical and biopharmaceutical industry across all phases of product development and commercialisation. These services will be delivered from one of our Centre of Excellences within the UK which includes specialised inhaled...

  • Business Development Executive

    3 weeks ago

    Cambridge, United Kingdom Intertek Full time

    About youAs a Business Development Executive, you will be responsible for driving sales of analytical services that support the pharmaceutical and biopharmaceutical industry across all phases of product development and commercialisation. These services will be delivered from one of our Centre of Excellences within the UK which includes specialised inhaled...

  • Business Development Executive

    3 weeks ago

    Cambridge, United Kingdom Intertek Full time

    About youAs a Business Development Executive, you will be responsible for driving sales of analytical services that support the pharmaceutical and biopharmaceutical industry across all phases of product development and commercialisation. These services will be delivered from one of our Centre of Excellences within the UK which includes specialised inhaled...

  • Marketing Executive

    6 months ago

    Cambridge, United Kingdom IT Governance Full time

    Together, we can do great things We shape leading experiences across office, retail and logistics. We’re one of Australia’s largest property groups, managing $32 billion worth of assets across the country. Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every...

  • Hearing Centre Support Officer

    5 months ago

    Cambridge, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 342171**Salary**: - £23,847**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - Enforcement**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...