Service Advisor/administrator

5 months ago


Redditch, United Kingdom Johnsons Cars Full time

Joining Johnsons Cars, you will be working with one of the UK’s leading independent Franchise Dealership Groups, with 62 multi award-winning Dealerships across the UK.

As a member of the team, you will always maintain the highest standards of professionalism, integrity and deliver excellence in customer service.

We pride ourselves on the expertise and enthusiasm of our people and have a fantastic opportunity available for motivated, enthusiastic, and committed individuals to join us.

As a Service Advisor / Administrator in a busy Aftersales Department at our Volkswagen Dealership in Redditch, you will support our customers through the full service and repair experience from arrival on site to updates on work undertaken and then successful handover following service or repair work.

Role and Responsibilities:

- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive, and efficient service projecting the quality image of the brand and the Company
- To ensure all customer expectations and requirements are exceeded throughout
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Hold a minimum of 12 months, successful track record in a similar role.
- Hold a valid UK driving licence.
- Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.

What we offer?
- A competitive basic salary
- Realistic on target earnings of circa £30,000
- Uncapped commission earnings
- 23 days annual leave plus bank holidays rising to 25 days with length of service
- Your Birthday off
- Life Assurance
- Company Pension Scheme
- Johnsons Benefits - discounts on high street retailers, Holidays, Cinema, Restaurants and more.
- Staff discounts across all 17 Johnsons brands
- Optional Healthcare Cash Plans
- Optional Income protection plans

Why Johnsons?

Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

You’ll be provided with world class product training from our brand partners to give you all the knowledge needed to help customers through their aftersales experience.

We know that career development is important to our people and pride ourselves on helping individuals grow in their career, we have a team of supportive Managers and leaders keen to grow and develop their teams.

Are you frustrated at being unable to realise your full potential in your current role? If so and want to be part of a successful dealership team, feel up to the challenge and have the relevant experience and ability we are looking for you to APPLY TODAY

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Worcestershire, B98 0HX: reliably commute or plan to relocate before starting work (required)

Work Location: In person


  • Service Advisor

    6 months ago


    Redditch, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Redditch Upto £26,000 Basic Salary DOE - £32,000 OTE/annum We are recruiting an **Experienced Service Advisor **for a **Franchised** **Car Dealership **in the **Redditch **area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.** **A Customer Service Star** who has the ability to work to deadlines...


  • Redditch, United Kingdom Philip Payne Lighting Full time

    **Role: HR Advisor/Administrator** **Dept: HR Department** **Reports to: Group HR Manager** **About us** **What to expect** As the HR Advisor and Administrator, you will be required to advise both managers and employees across the business. You’ll be responsible for undertaking the **day-to-day administration and advisory for human resources,**...


  • Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 350525**Salary**: - £22,096- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number...

  • Service Advisor

    5 months ago


    Redditch, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Redditch** Here at Bristol Street Motors Ford Redditch, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary with...

  • Service Advisor

    5 months ago


    Redditch, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Redditch** Here at Bristol Street Motors Ford Redditch, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary with...

  • Business Administrator

    5 months ago


    Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358030**Salary**: - £25,752 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share,...


  • Redditch, United Kingdom CV-Library Full time

    Customer Service Advisor Redditch £25k Monday to Friday - 9am to 5pm We are looking for an experienced Customer Service Advisor to work on a permanent basis for a client based in Redditch. My client, a national organisation and a market leader in their field are looking for a Customer Service Advisor to provide outstanding levels of aftercare and...

  • Senior Service Advisor

    6 months ago


    Redditch, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Redditch** Here at Bristol Street Motors Ford Redditch, we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £29,500 basic...

  • Equality Advisor

    5 months ago


    Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 309429**Salary**: - £34,862 - £40,094**Job grade**: - Higher Executive Officer- Band 6**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...

  • Sales Administrator

    2 months ago


    Redditch, United Kingdom CV-Library Full time

    My client is looking for a Sales Support Administrator to support the National Sales Manager and wider sales team to deliver an efficient and effective sales process for our external and internal Customers. Sales Administrator £12ph Redditch based Temporary  9am - 5pm    JOB DESCRIPTION   The post holder will be responsible...


  • Redditch, United Kingdom Viribus Animo Recruitment Ltd Full time

    **Job Title**:Customer Service Advisor **Location**:Redditch **Job Type**:Full-Time **Hours**:Rotational Shifts; - Monday - Thursday 08:00 - 19:00 - Friday 08:00 - 18:00 - Odd Saturday on a rota 08:00 - 17:00 p/m **Salary**:£11.44 + bonus and commission **Job description** **The Role**: Our client based in Redditch has a firm that will strive to...


  • Redditch, United Kingdom Viribus Animo Recruitment Ltd Full time

    **Job Title**:Customer Service Advisor **Location**:Redditch **Job Type**:Full-Time **Hours**:Rotational Shifts; - Monday - Thursday 08:00 - 19:00 - Friday 08:00 - 18:00 - Odd Saturday on a rota 08:00 - 17:00 p/m **Salary**:£20,000 + bonus and commission **Job description** **The Role**: Our client based in Redditch has a firm that will strive to...


  • Redditch, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** Competitive Salary - Based in Redditch Mon to Fri (Days) Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate numerous supply solutions in...

  • Sales Administrator

    2 months ago


    Redditch, United Kingdom Pertemps Bond Full time

    My client is looking for a Sales Support Administrator to support the National Sales Manager and wider sales team to deliver an efficient and effective sales process for our external and internal Customers.Sales Administrator£12phRedditch basedTemporary 9am - 5pm  JOB DESCRIPTION The post holder will be responsible for: Be the first point of day to day...

  • Case Administrator

    6 months ago


    Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 345976**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...


  • Redditch, United Kingdom Deva Group Recruitment Full time

    Deva recruitment are currently recruiting for a Customer Services Advisor to work within our client contact centre, based in Redditch, on a Full-Time basis working 40 hours a week. Our Customer Services Team provide a single point of contact either from the contact centre or the reception desk. Working within a delivery / Transport sector it will be an...

  • HR Advisor

    5 months ago


    Redditch, United Kingdom Lear Corporation Full time

    Location: Redditch, GB**HR Advisor**: HR Advisor Redditch Plant - UK Company Overview Position Overview Reporting to the HR Manager, this role's main responsibilities lay in supporting management team at the Redditch plant on all generalist aspects of HR, whilst providing support to the HR Manager on various HR projects. Main Responsibilities: - Manage...


  • Redditch, United Kingdom Heller Machine Tools (UK) Ltd Full time

    We are seeking an individual to take up the role of Service Support Advisor. The role is to deliver a world class Customer Service that includes many responsibilities that will require a flexible and dynamic approach. You will be office and shop floor based in the Service department at Heller UK. Previous experience is not essential for this role and a...

  • HR Advisor

    5 months ago


    Redditch, United Kingdom The Recruitment Group Full time

    **HR Advisor - Perm** **Location: Redditch, B98** **Salary: £30,000 - £35,000** **Hours: Monday - Friday, 9:00am - 5:00pm (37.5hrs) HYBRID** *** **Company Description** We are working with an established client of over 40 years who is looking for a HR Advisor to join their HR team in their growing business. **Your key responsibilities will...


  • Redditch, United Kingdom CV-Library Full time

    We are currently looking for a Customer Service Administrator to join a well-established Chemical Manufacturer based in the Midlands who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience! Key...