Service Support Advisor

7 months ago


Redditch, United Kingdom Heller Machine Tools (UK) Ltd Full time

We are seeking an individual to take up the role of Service Support Advisor.

The role is to deliver a world class Customer Service that includes many responsibilities that will require a flexible and dynamic approach.

You will be office and shop floor based in the Service department at Heller UK.

Previous experience is not essential for this role and a training development plan will be put in place however, a good understanding of CNC machines would be beneficial.

**Job Purpose**:

- To maintain Stock, incoming stock storage and outgoing stock.
- To provide spare parts, equipment and services to our Customers and Field Engineers
- To be a part of a team that is the point of contact for Customers and Field Engineers
- To integrate with and support the whole Customer Service Team

**Responsibilities and duties**:

- Processing Spare Parts, Maintaining stock level, Logistics of Partsand equipment.
- Maintaining the Incoming parts storage.
- Outgoing material picking and packing.
- Preparing quotations for follow up service work.
- Working closely with office based and field-based team members.

**Benefits**:

- 25 days plus 8 bank holidays
- Free onsite parking
- Pension scheme
- Birthday day off
- Death in service benefit
- Formal and informal training will be undertaken.

This position is open to all who feel that they have the skills necessary for the role.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Worcs., B98 9EX: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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