Lloyds Bank Gem Onboarding

2 weeks ago

London, United Kingdom Lloyds Banking Group Full time

End Date

Tuesday 04 April 2023

Salary Range

£41,715 - £46,350

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

We're the market leader in Digital Banking. We're on a journey to build the bank of the future. If you seek to work in an innovative, digitally-led environment that moves at pace, join us for our journey and we’ll help you fulfil yours.

**Job Description**:
Lloyds Bank has invested, as part of its Group Strategic Review, in a new Cash Management & Payments platform, known as Lloyds Bank Gem, and work is progressing at pace to build and deliver this new capability. To support this new digital platform, we've built a dedicated multi-skilled Onboarding & Servicing team that will meet the needs of large and more complex Commercial Banking clients.

As the Associate within the Gem Onboarding & Servicing team, within Banking & Trade Delivery (B&TD), you'll onboard our most valuable clients to the Lloyds Bank Gem proposition. We're seeking to recruit a passionate, committed and informative individual that will work closely with various business areas and their teams. You'll bring your great client relationship management experience, partner management skills and knowledge of cash management and payments.

B&TD is based in six offices across the UK, with 600 colleagues servicing Commercial clients and delivering specialist banking and trade product services. B&TD set-up new products, provide day-to-day banking services and support international trading.

A role within B&TD provides the opportunity to work flexibly, develop personally & professionally, and work collaboratively with an ambitious team to help build our business. As an employer of choice we recognise the benefits that an agile workforce can bring to both colleagues and clients.

Your remit will be:
- Take ownership of end-to-end client experience for onboarding, with accountability for project managing client onboards, fulfilling client requests, supporting the resolution of operational issues, and service reviews.- Create a world-class journey by using client feedback to develop processes, systems and ways of working.- Building strong working relationships with key delivery partners including Client Products, Relationship Management, Core Payments and Group Transformation.- Ensure compliance with procedures and guidelines to complete tasks right first time and to the highest standard.- Deputising for the Gem Onboarding & Servicing Associate Directors when required.

Key skills and accountabilities:
Technical knowledge- Cash management experience e.g. domestic and international payments, physical cash processing, liquidity and working capital management tools such as notional pooling, cash concentration and multi-banking, virtual accounting and correspondent and agency banking- Technical knowledge and understanding of the variety of banking channels available to organisations such as online banking platforms, BACSTEL-IP, SWIFT, API, host-to-host- Understanding of reporting, treasury accounting and reconciliation requirements for both the client and LBG

Project Management- Project management abilities with experience of implementing client solutions- Awareness of industry standard project governance techniques, communication and documentation, as well as operational risk management and an understanding of commercial risk

Interpersonal Skills:
- Excellent levels of oral and written communication- Partner management capabilities with a track record of managing client relationships and internal partners.

Providing Excellent Customer Service- Develops understanding of individual customer needs and concerns- Takes personal responsibility for resolving customer concerns- Strives to exceed customer expectations- Treats each contact with Clients as a chance to impress them with the service offered

Alongside being a great team mate, you'll also have strong planning & control skills and can adapt to change.

You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity. The advertised salary range is for London, for elsewhere the range is: £34,767 - £38,630.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers

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