Collection Agent

4 weeks ago


Glasgow, United Kingdom Anderson Knight Full time

**Have you experience in Collections?**:

- **Have you excellent communication skills?**

Anderson Knight is looking to recruit Collection Executives to join an award winning financial services company based in the heart of Glasgow City Centre. This is a permanent and full time opportunity which will give you an opportunity to enjoy a long and successful career

YOUR role as a Collection Executive will see you support customers who are in arears and support them to a resolution and set up an affordable but effective plan of action.

**Duties**:

- Handle inbound/outbound calls from customers as first point of contact for customers
- Manage cases, take ownership to resolution
- Adhere to compliance and industry regulations
- Accurately complete income and expenditure assessments where appropriate and make decisions to ensure customer affordability on all repayment solutions
- Negotiate with the customer to secure a resolution
- Display empathy and excellent customer service always
- Update in-house system with clear and concise notes on each call
- Maintain accounts to ensure plans are being followed as agreed

**Experience**:

- Previous experience in collections environment
- IT competent
- Able to demonstrate working knowledge of TCF principles/or have worked in a regulated environment

Personal Attributes:

- Positive minded with an empathetic attitude
- Great communication skills
- Excellent problem solver
- Clear and professional phone manner
- Flexible and reliable
- Driven and hungry to earn bonus

**Benefits**:

- Hybrid working after training
- Private medical insurance
- 33 days holiday + birthday day off

So, if you have worked any type of Collections based role and would like to earn a competitive salary, a bonus, plus excellent benefits such as private health care life insurance and many more So, send me your CV today

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Work from home

Work Location: Hybrid remote in Glasgow

Reference ID: AK-2945


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