![Bertelsmann SE & Co. KGaA - Riverty Corporate](https://media.trabajo.org/img/noimg.jpg)
Collections Team Leader
1 week ago
Are you looking for a new challenge?
Do you have a passion for problem solving?
Are you able to plan and prioritize in a timely manner?
Collections Team Leader
George Square, Glasgow
37.5 hour per week
Salary expectations:
To be discussed at interview.
To assist the Collection Team Manager in managing the delivery of contracted collections services to Arvato Financial Solutions clients' to ensure that contractual commitments and KPIs are met and that performance and productivity are maximised, through the effective leadership and motivation of staff.
Role:
- Reporting in to the Collections Team Manager, responsibility for the motivation leadership and engagement of a team of agents.
- Monitoring and managing agent productivity and performance. Including any critica areas for the business for example AHT, £s ph and compliance.
- Coaching and feedback.
- Management of agent campaigns and blended dialler solutions.
- Conducting agents' appraisals.
- Assisting the Collections Team Manager with adhoc duties.
- Managing shift patterns.
- Managing holidays/absenteeism.
- Dealing with any manager calls efficiently.
Skills, knowledge & Expertise
- High level of oral and written communication skills to liaise with employees, clients and stakeholders.
- Able to plan, prioritise and organise work or resources to achieve agreed objectives, manage available resources and communicate effectively and in a timedriven manner.
- Good initiative and problemsolving skills.
- Motivational and leadership skills to nurture existing and new agents.
Requirements:
- Previous experience in a team leader role for a minimum of 6 months.
What we offer:
- 33 days paid holidays including 4 public holidays (New Years Day, Easter Monday, Christmas Day and Boxing Day).
- Recognition and Awards
- Long Service Rewards
- Life Assurance
- Discounted city centre gym membership
- Reward Gateway programme offering discounts at hundreds of top retailers and generous cashback schemes
- WeCare Employee Assistance programme supporting medical, mental health and wellbeing.
- Company Pension
- Access to an extensive learning catalogue of over 10,000 courses related to personal and/or professional development
About Arvato:
Arvato Financial Solutions (AFS) is part of Bertelsmann, a media, services and education company that operates in about 50 countries worldwide.
Arvato is a trusted business outsourcing partner to the private and public sectors.
We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.
We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives.
Welcome to Arvato Financial Solutions, the third European provider of integrated financial services
At Arvato Financial Solutions we are especially committed to those employees who stand out for showing a greater passion for their work, an attitude of overcoming and effort in the face of adversity.
Currently, around 7,000 employees in 22 countries manage more than 10,000 clients and specialize mainly in the retail / e-commerce, telecommunications, insurance, banking and healthcare sectors.
We are part of an ambitious project of growth and globalization in the management of the entire debt recovery business chain in new European markets and a firm commitment to expand the business of outsourcing financial services.
Offer compatible with people who have recognized disabilities.
Company:
Bertelsmann SE & Co. KGaA - Riverty Corporate
Country:
United Kingdom
State/Region:
Glasgow Area
City:
Glasgow
Postal Code:
G1 1EG
Job ID:256425
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