Collections Agent

2 weeks ago


Glasgow, United Kingdom Search Consultancy Full time

**About this role**:
**Role**: Customer Engagement Specialist (Collections)

**Location**: Glasgow (Office Based)

**Salary**: £21,000-£22,000 (+ monthly bonus)

Our Glasgow based client are looking to grow their Customer Engagement team.

The role is responsible for recovering overdue debts which are owed to clients, in a compliant and ethical manner. Working within a busy environment, you will be responsible for handling a high volume of calls and written communications, which must be approached in a polite and efficient way to achieve the best possible outcomes for all parties.

**Working Hours**:
The role works on a 2 week shift rotation.
- Week 1 - Monday-Friday, 8am-4:30pm
- Week 2 - Monday-Thursday, 11am-8pm. Friday 9:30am-6pm.
- Working every 2nd Saturday, 9am-2pm.

**Responsibilities**:

- Contact customers and recover payments via telephone
- Set appropriate, sustainable and compliant repayment arrangements which ensure debts are repaid as quickly as the customers means allow
- Address failed arrangements in an appropriate and timely manner
- Adhere to established collections processes and procedures
- Achieve individual targets and contribute to team targets

**About You**:

- Experience in a collections/debt management role
- Experience in a related field i.e. complaints/contact centre
- Excellent written communication skills
- Excellent verbal communication skills
- IT literate (strong Excel and Word skills)

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Sick pay
- Wellness programme
- Bonus scheme
- Performance bonus
- **Contract Type**:Permanent
- **Specialism**:Call & Contact Centre
- **Working pattern**:Full Time
- **Job ref**:Req/626389
- **Expiry date**:08 June 2023
- Save job Saved

**Share this job**:


  • Collections Agent

    4 weeks ago


    Glasgow, United Kingdom Huntress Full time

    Are you looking for a new opportunity in Collections? We have a temporary to permanent role available in Glasgow that could be the perfect fit for you! As a Collections Agent, you will be responsible for managing a portfolio of accounts, ensuring that all payments are made on time and in full. You will work closely with our clients, building strong...

  • Field Agent

    24 hours ago


    Glasgow, United Kingdom Debt & Credit Solutions Ltd Full time

    Our Client is looking for a Field Agent to work in the Glasgow area, £26,500 basic plus a company car/commission, here's some details of the role:Site visiting for the recovery of outstanding balances owed to Utility supplier. Payment negotiation / Arrangement set up by agreement.Dispute resolution.Vulnerability checks. Welfare visits ascertaining support...

  • Field Agent

    1 day ago


    Glasgow, United Kingdom Debt & Credit Solutions Ltd Full time

    Our Client is looking for a Field Agent to work in the Glasgow area, £26,500 basic plus a company car/commission, here's some details of the role:Site visiting for the recovery of outstanding balances owed to Utility supplier. Payment negotiation / Arrangement set up by agreement.Dispute resolution.Vulnerability checks. Welfare visits ascertaining support...


  • Glasgow, United Kingdom Blue Arrow Ltd Full time

    Blue Arrow are currently recruiting for a full-time Credit Control/Debt Collecting Agent. This is based near Glasgow City Centre and will be for 35hrs per week to start ASAP. Pay rate £12.08 Duties and Responsibilities: - Acting pro-actively prior to deadlines in contacting regular late payers - Uses initiative to achieve targeted results, while promoting...

  • Call Centre Agent

    1 month ago


    Glasgow, United Kingdom Raven Full time

    We at Raven are looking for a Call Centre agent. Our ideal Call centre agents should be someone who can fill a professional role in which they will assist with the ongoing campaigns by collecting audience feedback, as well as conducting all market research to then help understand the target market and audience. Most important role would be to also give high...


  • Glasgow, United Kingdom Huntress Full time

    **Are you looking for a new opportunity in Collections?** We have a temporary to permanent role available in that could be the perfect fit for you! As a Collections Agent, you will be responsible for managing a portfolio of accounts, ensuring that all payments are made on time and in full. You will work closely with our clients, building strong...


  • North East, Glasgow, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is a great opportunity to secure a permanent position locally with full on the job training. Gather sufficient information to ascertain reasons for debt and...

  • Viewing Agent

    1 month ago


    Glasgow, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent (Part-Time Contractor)** We are looking for a Self Employed Viewing Agent to join our Real Estate department covering Glasgow and the surrounding areas. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers and investors round our clients...

  • Debt Recovery Agent

    3 weeks ago


    North East, Glasgow, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? Can you deal with challenging conversations to overcome situations with a successful outcome? This role will be covering Aberdeen and surrounding areas. We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is a...

  • Collections Agent

    4 weeks ago


    Glasgow, United Kingdom Three Full time

    Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. At Three we have a hybrid working arrangement in place as standard for office based employees, where...


  • Glasgow, United Kingdom Trespass Full time

    Italian Speaking Sales Representative Location: Office-based Sales Manager Due to continuing expansion, we are looking to recruit a talented individual to work within our Sales team. As our Sales Representative, you will work as a valued member of the Sales team generate new business and prospects within the European market for Trespass’...


  • Glasgow, United Kingdom Trespass Full time

    Job Description Italian Speaking Sales Representative Location: Office-based Sales Manager Due to continuing expansion, we are looking to recruit a talented individual to work within our Sales team. As our Sales Representative, you will work as a valued member of the Sales team generate new business and prospects within the European market for...


  • Glasgow, United Kingdom Trespass Full time

    Italian Speaking Sales Representative Role Profile Location: Office-based Sales Manager Due to continuing expansion, we are looking to recruit a talented individual to work within our Sales team. As our Sales Representative, you will work as a valued member of the Sales team generate new business and prospects within the European market for...


  • Glasgow, United Kingdom Trespass Full time

    Italian Speaking Sales Representative Role Profile Location: Office-based Sales Manager Due to continuing expansion, we are looking to recruit a talented individual to work within our Sales team. As our Sales Representative, you will work as a valued member of the Sales team generate new business and prospects within the European market for...


  • Glasgow, United Kingdom Verastar Limited Full time

    **Role Profile** The Recoveries Specialist is responsible for the management of customers who enter the DCA>Legal>Enforcement process. This follows the early arrears and disconnection process and is applicable for those customers accounts that are in a severe delinquent status. Our goal to prevent any legal action being taken against a customer unless...

  • Logistics Coordinator

    4 weeks ago


    Glasgow, United Kingdom CitySprint Full time

    **Logistics Coordinator | Glasgow | Permanent** **Salary**: £20,500 **Hours**:40 hours per week **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity - Additional day off when your child start primary school & to attend colleage/university graduation ceremony - Access to a Health...

  • Crewing Officer

    1 week ago


    Glasgow, United Kingdom Red The Consultancy Full time

    Our ship management client requires a Crewing Officer to join their team in Glasgow. The role is responsible for ensuring that the company vessels assigned to their control are manned with properly qualified, experienced, and competent personnel, ensuring that documentation and certification compliance is always maintained. **THE SUCCESSFUL...

  • Personnel Officer

    4 weeks ago


    Glasgow, United Kingdom Red The Consultancy Full time

    We have an opportunity for a Personnel Officer to join our ship management client on a 12-month fixed-term contract. As Personnel Officer, you will be responsible for ensuring that the company vessels assigned to your control are manned with properly qualified, experienced, and competent personnel. In addition, the Personnel Officer will take charge of...

  • Credit Controller

    1 week ago


    Glasgow, United Kingdom ZLX Full time

    ZLX specialise in providing senior experienced personnel in the fields of engineering and finance to collate information and data to provide expert reports that will combine to generate high end qualification to HMRC for engineering related tax credits. The focus on experience within the business allows ZLX to comfortably provide customers with superior...


  • Glasgow, United Kingdom Ad Warrior Full time

    **Accounts Administrator** **Location**: Glasgow **Salary**: £25,000 - £27,000 per annum Our client has delivered quality care across Glasgow for over 25 years. Their team is dedicated to delivering person centred care and showcasing their core values of respect, dignity, responsibility and an innovative approach to care. The company's aim andgoal is to...