Collections Agent
2 weeks ago
**About this role**:
**Role**: Customer Engagement Specialist (Collections)
**Location**: Glasgow (Office Based)
**Salary**: £21,000-£22,000 (+ monthly bonus)
Our Glasgow based client are looking to grow their Customer Engagement team.
The role is responsible for recovering overdue debts which are owed to clients, in a compliant and ethical manner. Working within a busy environment, you will be responsible for handling a high volume of calls and written communications, which must be approached in a polite and efficient way to achieve the best possible outcomes for all parties.
**Working Hours**:
The role works on a 2 week shift rotation.
- Week 1 - Monday-Friday, 8am-4:30pm
- Week 2 - Monday-Thursday, 11am-8pm. Friday 9:30am-6pm.
- Working every 2nd Saturday, 9am-2pm.
**Responsibilities**:
- Contact customers and recover payments via telephone
- Set appropriate, sustainable and compliant repayment arrangements which ensure debts are repaid as quickly as the customers means allow
- Address failed arrangements in an appropriate and timely manner
- Adhere to established collections processes and procedures
- Achieve individual targets and contribute to team targets
**About You**:
- Experience in a collections/debt management role
- Experience in a related field i.e. complaints/contact centre
- Excellent written communication skills
- Excellent verbal communication skills
- IT literate (strong Excel and Word skills)
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Sick pay
- Wellness programme
- Bonus scheme
- Performance bonus
- **Contract Type**:Permanent
- **Specialism**:Call & Contact Centre
- **Working pattern**:Full Time
- **Job ref**:Req/626389
- **Expiry date**:08 June 2023
- Save job Saved
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