Customer Service Agent

6 months ago


Dundonald, United Kingdom MIS Group Full time

**Job Title**:Customer Service / Contact Centre Agent (Inbound) MIS Claims.

**Contract**:Permanent (6-month probation period)

**Hours of work: Full Time (35hrs per week) / Part Time (28-32hrs per week)**

**Full Time**:Full Time - 35hrs per week. (Monday - Friday 9am - 5pm. 1 hour lunch)
- **Additionally all employees will be required, after probation, to occasionally fulfil overtime on a rota basis**_

**Key responsibilities include**:

- Assisting customers / clients who have been involved in a road traffic accident or whose vehicle has broken down.
- Resolving problems to our customers / client’s satisfaction within agreed timelines effectively and efficiently.
- Developing and maintaining full knowledge of products and services.
- Capturing and maintaining customer details with high accuracy.
- Using training, knowledge and initiative to ensure prompt and satisfying customer / client resolutions.
- Providing industry leading customer service and maintaining high levels of professionalism.

**Essential Criteria**
- A minimum of 1 years’ customer service experience.
- Computer Literate
- A Full UK Driving License
- 3-5 GCSE’s (or equivalent) must include English.
- Excellent communication skills both verbal and written.

Call centre experience and relevant experience in the claims / insurance industry are desirable, not essential as full training is provided.

**What we offer / Benefits**:

- Private Health Insurance (not a contractual benefit and reviewed annually) after successful probation.
- 31 Holidays (including bank holidays) per annum as standard, raising to 36 (including bank holidays)
- Have your Birthday off (Subject to operational requirements and if it falls on a normal working day)
- Workplace pension scheme
- Opportunity to earn monthly bonuses (not sales or target driven)
- Health Care Cash Plan - Money back for life’s essentials e.g. Dentist, Doctors, Physiotherapy, opticians etc.
- Complimentary car breakdown cover
- Staff engagement - paid events and activities throughout the year
- Opportunity to study for professional qualifications.
- Location on outskirts of Belfast, café’s and shops nearby.
- People focused environment, ensuring staff feel valued and motivated.

**How to apply**:
Please ensure your CV shows that you meet the essential criteria and availability / flexibility.

**Interviews**:
**Job Types**: Full-time, Part-time, Permanent

Expected hours: 28 - 35 per week

**Benefits**:

- Additional leave
- Employee discount
- Private medical insurance

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Customer Service Agent MIS Claims



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