Counter Assistant

Are you an experienced Receptionist/Administration professional? Are you dedicated to providing an S-Tier of customer service? If so, "Apply" now, as we may have just the role for you.

**Your Duties**:
**Counter Assistants will be required to provide Basic advice on**:

- Housing benefit and universal credit enquiries.
- Accounts and arrears enquiries including taking payments.
- Repair requests and follow up on outstanding repairs on the customer’s behalf.
- Estate management and/or community issues.
- Properties available on choice based lettings.
- Planned maintenance schemes/planned programmes within the area.

**Provide assistance with**:

- Reporting a repair [including for organisational tenants recording the repair on HMS].
- Provision of documentation to the customer, for example, proof of receipt of Housing Benefit, copies of letters from the organisation etc.
- Form filling, for example choice based lettings interest forms.
- Reporting ASB.

**Your Profile**:
**For the purposes of shortlisting, relevant experience will be determined by reference to at least two of the following**:

- Experience of direct delivery of customer service to the public for a minimum of 6 months via the telephone or face to face within the last year.
- At least 6 months experience within a customer delivery environment within the public sector.
- Experience in using a range of computer packages including Word, Excel, Outlook.

**Other**:
**Your Benefits**:

- £10.98 per hour.

**Additional Information**:

- A Basic Access NI Check is Required at a Cost of £18.
- If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Get in touch to find out more._

**Job Types**: Full-time, Temporary contract
Contract length: 13 weeks

**Salary**: £10.98 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: 3324