Customer Service Advisor

4 months ago

Dundonald, United Kingdom The Designer Rooms Full time

**Job description**

**FULL TIME CUSTOMER SERVICES ADVISOR**

At _**The Designer Rooms **_we never stand still, our business is constantly growing, so climb aboard and join us TODAY We are a leading West Coast home furnishing retailer looking for a highly motivated individual to join our expanding business.

Are you ready to work in an environment where your individual communication skills can make a real difference to the company by delivering the highest standards of service? **YOU **are the person we are seeking.

**THE JOB**

Your role is one of the most important delivering the best after care service in the business.

You will deal with customer complaints in respect of faults; liaising with suppliers and ensuring the customer is kept fully updated by liaising with the branches and delivery drivers.

Customer Service Assistant

**Responsibilities**:
services
- Process orders and ensure they are fulfilled
- Liaise with delivery team to ensure seamless process of delivering goods
- Handle customer complaints or concerns
- Log all contacts in our customer database system accurately
- Perform general administrative tasks, such as copying and filing
- Generate monthly, quarterly, and annual reports for management

**BENEFITS**
- Full Time position
- Genuine opportunity to grow and develop within the business
- Pension
- 28 days annual leave entitlement (including Bank Holidays)
- Staff discount
- Monthly payroll

**REQUIREMENTS**
- Experience: Proven track record of customer interface, ideally in a similar environment
- Personality: Excellent communication skills, calm and confident being able to work under pressure, self-motivated and organised and a dependable flexible team player
- Qualities: Good listener, professional with a pride in problem solving and exceeding customer expectations

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift

**Experience**:

- Call centre: 2 years (required)

Work Location: In person

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