Insurance Claims Handler
6 months ago
Insuremore Limited is an award winning, new breed insurance retailer, that is passionate and committed to making insurance better. We sell a wide range of personal lines insurance products direct to consumers online including Wedding, Cycle and Gadget.
This role will be responsible for delivering a high quality, professional and efficient claims management service, from first notification of loss through to decision and settlement.
**Key Responsibilities**
- Reviewing and understanding insurance policy terms and conditions.
- Communicate with claimants throughout the claim process to provide regular updates and advise them on the status, request additional information and ensure complete customer satisfaction.
- Communicate with internal and external stakeholders on the status and outcome of claims.
- Using internal and external claims administration systems to regularly update the status of all claims and ensure the information is kept up to date at all times.
- Maintain and manage claims reports and ensure all claims data and statistics are accurate and produced in accordance with SLAs.
**Skills & Qualifications**
- Previous experience handling insurance claims would be preferred.
- Happy to consider previous customer service experience within the insurance industry from other areas.
- Any insurance qualifications would also be advantageous.
- Strong customer service focus demonstrating awareness, empathy, and sympathy with customers.
- Exceptional communications skills required including written and verbal.
- Ability to identify potential risks and seek advice from internal and external stakeholder when required.
- A strong understanding and adherence to company processes.
- Exceptional social skills with the ability to interact and engage with team members and other internal and external stakeholders.
- Excellent time management and organisational skills with ability to prioritise and manage workload effectively.
- Eligible to work in the UK.
**About rewards and compensation**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays
- Workplace pension scheme
- Life Insurance, which will pay 6x your basic annual salary
- Flexible working with environment with hybrid office and remote
- Annual discretionary bonus
- Regular employee activities and company events
- Casual dress
**Additional Information**
If this sounds like somewhere you’d like to join, we'd love to hear from you
Pay: £22,000.00-£25,000.00 per year
Schedule:
- Monday to Friday 9am to 5pm
**Experience**:
- Insurance Claims: 2 years (preferred)
- Insurance Industry Experience (essential)
- GCSEs or similar in Maths and English (essential)
- 4 GCSEs or similar equivalent (preferable)
- Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook).
Pay: £22,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Life insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- insurance: 1 year (required)
Work Location: Hybrid remote in Leigh-on-Sea
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