Collections Advisor

5 months ago

Leicester, United Kingdom Yü Group Full time

**Description**:
**Reports to**: Collections Manager

**Location**: Leicester LE3 5BZ

**Working hours**: Monday to Friday, 37.5 hours a week.

**Salary**: £23,000 Basic, increasing to £25,000 after successful completion of probation. Plus up to £5k per year bonus

We’re going places and you can too We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans.

Its exciting times and due to further expansion, we’re now looking for super talented and ambitious individuals to join our rapidly growing business.

You’ll have a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships. You will work closely with customers to understand their financial circumstances and develop effective strategies for debt resolution. Your ability to communicate persuasively, negotiate effective payment arrangements, and provide financial solutions will be essential in helping clients achieve financial stability.

If you are self-motivated and highly disciplined with an agile mentality and a ‘can-do’, solutions focused outlook on life, you could fit in well.

Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the energy debt recovery sector. If this sounds like you then you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:

- Collecting overdue debts on the phone and negotiating sustainable payment arrangements with customers
- Ensure debt cases are processed as efficiently as possible through our treatment paths
- Identifying and accelerating higher risk cases through the journey
- Rectify any action/ issue that may risk postponing activity to stop further debt
- Liaison with our external and internal teams to ensure a cohesive and uniformed approach
- Resolving queries both internally and externally around outstanding invoices
- Preparing and providing accurate management information regarding own performance

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- Sharp - Effective decision-making skills to manage a changing workload
- Experienced - Previous experience in the Energy Industry would be desirable but not essential
- Practiced - Proven Customer Service experience required
- Great communicator - you have first-rate communication and interpersonal skills
- Ambitious - you don’t just want another job; you want a career opportunity and a chance to work on your personal development
- Analytical - naturally curious, immaculate attention to detail
- Motivated - you have a “can do” attitude and love to see success
- Team player - you enjoy working closely with a team to help them develop
- Flexible - you’re a strong team player who can adapt as the role and business develops
- Target Orientated - You have experience in hitting targets, managing your time effectively and identifying sales opportunities

**Benefits**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Day off on your birthday
- Learning and development opportunities
- Generous bonus scheme based on individual and team performance
- Annual leave purchase
- Training and development opportunities to Supervisory and Management positions
- Training and development opportunities to spend time in our sister business Yu Smart
- Employee perks and support
- Pension Plan
- Death in service and critical illness cover
- Recognition and reward
- Modern stylish working environment
- *£5k bonus PA eligibility starts after successful competition of probation period, and successful completion of OKPI's. Eligibility for £35k starts after 12 months and includes basic and enhanced bonus scheme and is for exceptional performance in results including debt recovery, compliance, quality and customer experience*

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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