Credit Advisor

1 month ago


Leicester, Leicester, United Kingdom Next Full time
About the Role

We are seeking a skilled and detail-oriented individual to join our Credit team as a Credit Advisor. As a key member of our department, you will be responsible for making decisions on credit allowance and negotiating with customers as needed.

Key Responsibilities
  • Use customer information to make informed decisions on credit allowance and negotiate where necessary.
  • Make decisions on applications and online card purchases.
  • Increase and decrease customer credit limits.
  • Offer advice and support on credit-related matters.
  • Perform relevant and appropriate enquiries and investigations on behalf of our customers.
  • Ensure all duties are carried out in line with the Financial Conduct Authority guidelines.
About You

We are looking for a team player with excellent communication skills, who is able to work in a fast-paced environment. You will have previous experience in customer service, ideally within a call centre or customer-facing financial environment. You will be up for a challenge, empathetic, and enjoy sorting out customers' problems.

You will also have:

  • An analytical approach.
  • Excellent attention to detail and be extremely self-motivated.
  • Outstanding problem-solving skills with the ability to provide a range of solutions.
  • A clear and confident communicating style.
  • Excellent literacy, numeracy, and PC skills (Excel) with the ability to pick things up quickly.
What We Offer

We provide in-depth, full-time training to ensure you know everything you need to know to resolve our customer credit enquiries. You will have the opportunity to develop towards becoming a Senior Advisor within the department and support the Collections & Accounts Investigation (Fraud) department with reasonable notice and training.


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