Credit Decision Specialist

2 weeks ago

Leicester, Leicester, United Kingdom Next Full time

As a key member of our Credit team, you will play a vital role in delivering exceptional customer service and making informed decisions on credit applications.

Key Responsibilities:

  • Use customer information to make decisions on credit allowance and negotiate where necessary.
  • Make decisions on applications and online card purchases.
  • Increase and decrease customer credit limits.
  • Offer advice and support on credit-related matters.
  • Perform relevant and appropriate enquiries and investigations on behalf of our customers.
  • Undertake all duties in line with the Financial Conduct Authority guidelines.

About You:

  • You will have previous experience in customer service, ideally within a call centre or customer-facing financial environment.
  • You will be a team player with excellent communication skills, working in a fast-paced environment.
  • You will be up for a challenge, empathetic, and enjoy sorting out customers' problems.
  • You will have an analytical approach, excellent attention to detail, and be extremely self-motivated.
  • You will have outstanding problem-solving skills with the ability to provide a range of solutions.
  • You will have a clear and confident communicating style, excellent literacy, numeracy, and PC skills.

About the Role:

This is a multi-skilled role with a key focus on making decisions on account applications, order, and online card purchases while helping to identify fraud.

We are looking for people who are as passionate about customer service as we are. We will provide in-depth, full-time training to ensure you know everything you need to know to resolve our customer credit enquiries.

Whilst your main role is within Credit, there is the exciting opportunity to support the Collections & Accounts Investigation (Fraud) department with reasonable notice and training.

This is a great chance to become multi-skilled in all three areas and develop towards becoming a Senior Advisor within the department.

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