Credit Advisor
4 weeks ago
We are seeking a skilled and motivated individual to join our Credit department as a Credit Advisor. As a key member of our team, you will be responsible for making decisions on account applications, order and Online card purchases, while also identifying potential fraud.
Key Responsibilities- Use customer information to make informed decisions on credit allowance and negotiate where necessary.
- Make decisions on applications and Online card purchases, ensuring compliance with Financial Conduct Authority guidelines.
- Increase and decrease customer credit limits, while offering advice and support on credit-related matters.
- Perform relevant and appropriate enquiries and investigations on behalf of our customers, ensuring they have the information they need to make an informed credit decision.
- Undertake all duties in line with the Financial Conduct Authority guidelines.
We are looking for a team player with excellent communication skills, who is able to work in a fast-paced environment. You will have previous experience in customer service, ideally within a call centre or customer-facing financial environment. You will be up for a challenge, empathetic, and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport while remaining assertive and resilient.
You will have an analytical approach, excellent attention to detail, and be extremely self-motivated. You will also have outstanding problem-solving skills, with the ability to provide a range of solutions. You will have a clear and confident communicating style, excellent literacy, numeracy, and PC skills, with the ability to pick things up quickly.
What's NextOnce you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria, we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal and credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
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