Customer Support Engineering Intern

5 months ago

Romsey, United Kingdom Altair Engineering Full time

**Transforming the Future with the Convergence of Simulation and Data**

**Customer Support Engineering Intern**

**Duration**: 12 months / 08hrs per day

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

**Job Summary**:
We are currently looking for a Customer Success Intern in Altair UK. You will collaborate closely with the Customer Success Team, Technical Support Team, Sales Force/Operations Team, and Account Managers and Sales channels. This posting is for a position within our Data Analytics Customer Success Team. The intern would most likely report to the US or EMEA technical support managers,

**What You Will Do**:

- Customer technical support - engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner
- Communicate Altair - manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries

**What You Will Need**:

- Confident self-starter who can work well with minimum supervision and strong attention to detail.
- Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results
- Collaborative, team oriented, yet able to initiate and drive customer support engagements
- Sense of urgency, pragmatism and a solution-oriented approach to solving problems
- Experience with analytics / data science software
- Basic knowledge of IT management
- Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings
- English language fluency - another language (German, Spanish, French) is not essential but highly welcome

**How You Will Be Successful**:

- **Envision the Future**:

- **Communicate Honestly and Broadly**:

- **Seek Technology and Business “Firsts”**:

- **Embrace Diversity and Take Risks**

**What We Offer in the UK**:

- Monthly Student-Paid.
- Flexible Working Hours (Work from Home and Office).
- Attend offices once or twice a week for Training & Development - Free training on Altair products.

**Why Work with Us**:
Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

**Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).**

**Ready to go? #ONLYFORWARD**

At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

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