Receptionist/electronic Records Administrator

4 weeks ago

Oxford, United Kingdom TFP Fertility Full time

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

**The Role**:
To work as part of the Patient Support team to provide exceptional customer care and an efficient administration service for the patients of Oxford Fertility. We have an exciting opportunity for an enthusiastic person to join our busy clinic in Oxford Fertility.

The person appointed will be responsible for the provision of a customer-focused and efficient front-line reception service to warmly greet our patients and staff to TFP Oxford Fertility. The successful applicant will be of a professional appearance, articulate, be proactive with good communication and IT skills, and have a pleasant telephone manner.

**This role is a 6 Month Fixed term contract - full time working 37.5 hours per week Monday to Friday.**

**Key responsibilities**:

- As first point of contact, to give a professional, friendly and efficient front-line reception service to patients, staff and visitors attending Oxford Fertility in person for appointments.
- To provide general information and assistance to patients, visitors and staff.
- To ensure the reception and waiting room are kept clean and tidy.
- To maintain confidentiality at all times and adhere to the HFEA Code of Practice and Guidelines.
- Work closely with other departments within the clinic.
- Ensure consent forms have been scanned on correctly and are legible on patient management system for future reference.
- Prepare consent forms for archive off-site and ensure we have an accurate record of what is being stored.

**Essential Skills**:

- Excellent communications skills and the ability to communicate with a wide variety of individuals
- GCSE English Language and Mathematics at grade C or above (or equivalent qualification)
- Ability to work on own initiative
- Friendly and approachable
- Willingness to learn
- Computer literate
- Excellent attention to detail

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