Income Collection Officer
2 weeks ago
**37 hours per week**
We are looking for an experienced Income Officer to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies. Working alongside the other members of the team you will effectively manage and collect rent whilst providing a high level of support to customers to help them to sustain their tenancies.
In this role, you will work in partnership with both internal and external partners, including our Financial Inclusion Officers, to help sustain tenancies. You will also be required to take enforcement action which includes presenting your own cases at the County Court.
**We’re looking for an individual who has proven experience of**:
- Working in social housing.
- Strong communication skills and the ability to deal customers and various internal and external partners.
- The ability to deal with a complex caseload and tight deadlines.
- The ability to record and report information accurately both verbally and in writing.
- Welfare benefits knowledge.
- A great track record for providing excellent customer services.
- The ability to work with mínimal supervision and keep to tight deadlines.
- Excellent interpersonal skills
- Someone who will represent GREAT values and behaviours
- Ability to learn quickly through training and support from colleagues.
**We Offer**
- a generous annual leave entitlement of 27 days plus 8 days’ bank holidays
- flexible working arrangements
- access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers
**What you need to know**:
- This is a permanent role based at the Council Offices, Beeston with some home working.
- Working hours are 37 hours per week, with business hours Monday to Friday 8.30am - 5pm
- There will be a requirement to work outside of office hours on occasions.
- Training to help you in the role will be provided
- Travel across the Borough is essential, and mileage will be paid
**What you need to know**:
This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required. You will visit tenants in their homes and at the office.
For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday - Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday - Friday).
**Please quote reference no: F162**
**Closing date: Wednesday 12 April 2023 at 5.00pm**
**Expected interview date: Wednesday 26 April 2023**
**Job Types**: Full-time, Permanent
**Salary**: £26,710.00-£28,245.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Flexitime
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Nottingham
Application deadline: 12/04/2023
Reference ID: F162
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