Receptionist/ Administrator

5 months ago

London, United Kingdom Reform Physiotherapy and Pilates Limited Full time

Location: Clinic in Balham, South West London.

Hours: 24 hours per week as well as mutually agreed adhoc cover hours. The clinic is open 06:15-21:30 and shorter hours on a Saturday and Sunday. The hours will be across this time frame to suit the businesses' needs.

Hours available:

- Tuesdays 06:45-13:30 (6hr 15 mins)
- Wednesdays 13:30-21:30 (7hr 30 mins)
- Fridays 15:00 - 21:15 (5hr 45mins)
- Saturdays (alt week) 12:45-17:15 (4hrs 30mins)
- Sundays (alt week) 08:25 - 13:45 (5hrs 20mins)

**Averaging for wages at approx 24hrs each week**

Contract and rate: Employed position with a rate of £10.42 - £13.00/hr with opportunities for review employee status and pay scale increases against performance.

We are seeking a highly professional, receptionist and administrator who has an interest in health, fitness and well-being with a natural empathy for people.

**Job overview**:
The Practice Receptionist and Administrator role is to facilitate the smooth administrative running of the whole clinic, and to ensure effective and personable liaison between the practitioners and the client.

Reform Physio consists of a friendly and positive team who work hard to ensure clients are happy and well looked after. It is important that all additions to our team have the same work ethic and feel that their personality would fit well within our caring environment.

**Key Responsibilities**

Autonomous responsibilities
- Front of House
- Responsible for the overall appearance of Reform during your shift.
- To welcome clients and be able to remember regular client’s names to maintain a ‘family’ feel at Reform.
- To maintain the cleanliness of the desk and reception area.
- Facilitate rubbish collections
- Ensure COVID procedures are upheld
- Appropriately taking appointment and class cancellations and enacting the cancellation policy.
- Diary management and bookings.
- Updating client accounts and taking payments.
- contacting clients to collect payment.
- General administrative support for the clinic owner, and other Practitioners.
- General bookkeeping duties for the clinic.
- Responsible for light cleaning of the clinic at the end of each shift
- To participate in fortnightly KPI’s
- To update Excel and Google Docs

Under the direction of the Supervisor and Practice Manager
- Schedule classes/appointments
- Pulling reports for team stats
- To re-organise a practitioner's diaries to ensure that the diary is kept up-to-date, checking that there is continuity of the diary into the future.
- Debt collection of outstanding fees.
- Liaison with the Practitioner team in regard to patient bookings, covering annual leave and illness.
- Management of stakeholders involved in the upkeep and/or maintenance of premises, equipment and facilities as instructed by the Practice Manager
- Responsible for auditing and ordering consumables, and Pilates products for resale as instructed by the Practice Manager
- Facilitating contractor invoices
- Maintaining and enacting registration with insurance companies, continued professional development (CPD) in accordance with professional body, standards of practice, and codes of conduct.

Key Skills
- Literate in Microsoft Office suites for Mac
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Excellent organisational skills

Work remotely
- No

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £10.42-£13.00 per hour

**Benefits**:

- Casual dress
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
COVID-19 considerations:
To keep our team safe we have a full C19 risk assessments in place including cleaning, screens and PPE provision.

**Experience**:

- Administration: 1 year (required)
- Reception: 1 year (required)

Work Location: In person

Reference ID: Reception/ Administrator

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