Reception Supervisor

1 month ago


Exeter, United Kingdom Castlebridge Hospitality Full time

**Reception Supervisor**
**££23000 **per annum**
**Hotel Indigo Exeter, Exeter**
Perched on the River Exe, in the historic centre of Exeter sits our newly developed boutique Hotel Indigo Exeter. Once described as the Jewel Of the West, Exeter is a place that inspires deep devotion, its culture, architecture and outlook drawing in the curious and rewarding them with a place to call home, whether for a weekend or a lifetime.
Today, Exeter's motto, semper fidelis - ‘always loyal' - is an apt description of how people feel about our neighbourhood. Our hotel is already steeped in local history, it's offerings - and its name - have changed to serve each new era's needs. What started off as a department store called Colson's became Dingles, became House Of Fraser, became the Hotel Indigo Exeter.
Alongside 104 beautifully designed bedrooms we also offer 3 unique Food & Beverage offerings: Colson's Seafood Bar and Grill provides a unique take on contemporary British cuisine. The Dugout is our upscale Sports Bar - the place to kick back and watch the biggest sporting events from around the globe and finally Becketts our skyline Champagne and Cocktail Bar with breath-taking views across cathedral green in the heart of Exeter, the experience at Becketts is unparalleled to anything the city has to offer. If that wasn't enough, we also feature a stunning urban Spa called The Retreat - so there really is something for everyone.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

**The Role**:
We have a fantastic opportunity for a Reception Supervisor to join our team. Supporting the Reception Manager you’ll help lead the organisation and running of the reception department. You’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories.
Strong attention to detail and a good understanding of front office systems and procedures is essential. You will be incredibly structured and encourage strong working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.
We’re looking for a Reception Supervisor that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting the Reception Manager and other HOD’s with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role.
- All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility._

**Benefits**:
**Salary**: £23,000.00 per year



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