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Receptionist/administrator

4 months ago

Basingstoke, United Kingdom Williams Lea Full time

**Receptionist**

**Salary**: £23,000 per annum plus company benefits

Location: Basingstoke, RG21 4DZ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 9am-5:30pm, 1 hour break

Work model: Fully onsite due to nature of role

**Williams Lea seeks a Receptionist to join our team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador for Intelligent Office. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside Intelligent Office team members to deliver the overall service.

**Key responsibilities**
- Meeting, greeting, and interacting with visitors, tenants and contractors
- Parking management
- Updating log-books and schedules
- Processing deliveries
- Compiling the building newsletter
- Ordering, organising and assisting with building events
- Trouble-shooting facility problems
- Populating data collection workbooks
- Ensuring that security to the building is maintained in line with guidance and standard operating procedures
- Monitoring CCTV - training and licensing will be provided
- Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice or incidents as appropriate
- Actioning any reasonable task instructed by your line manager or property manager

**Personal attributes**
- Reception experience
- An energetic approach that shines through in your work
- A team focused attitude
- A natural passion and desire to make every visitor smile
- A committed attitude and dedication to creating a memorable guest experience
- Fluent written and spoken English
- Excellent personal presentation

**The Package**:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Cycle to work scheme
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Basingstoke, RG21 4DZ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: R221006935