Customer Services Administrator

1 month ago


Norwich, United Kingdom LEES Accountants Full time

LEES is a dynamic, supportive and sociable place to work. We will continually support, invest and encourage your training and development. We are looking to recruit an experienced administrator to be based at our Norwich office.

LEES Accountants assists its clients comprising individuals, sole traders, directors, OMBs and limited companies of varying complexity, to achieve their business goals. You will be working within a team and will be responsible for managing a client base and providing clients with excellent customer service.

**Description**

Do you have outstanding organisational skills and a passion for providing a great customer experience? We're currently on the look out for a new permanent administrator for our team.

As a key member of the Tax Department at LEES, you'd be a central point of contact for all our customers, providing outstanding support to the Tax Specialists in ensuring all client tax returns are completed and submitted to HMRC correctly and on time.

**What you'll do**

This role would suit someone who has well developed communication skills, excellent ability to organise and prioritise, in addition to strong IT skills. We’re looking for an individual who is self-motivated and eager to learn, with a determination to achieve targets and meet deadlines. Whilst experience within an administration/customer service role would be highly advantageous, full training will be provided and so this is not necessary.
- Supporting the Tax Specialists with all administrative tasks
- Ensure that all databases are kept up-to-date with progressing work and client details
- Ensure that all departmental records are kept in accordance with good practice and Data Protection standards
- Follow and where possible improve departmental processes and Company service standards

**What you'll need**
- Determination and motivation to achieve targets.
- Resilient and pro-active with a flexible approach to work.
- IT literate with working knowledge of Microsoft Word, Excel and Outlook.
- Clear telephone manner and communication skills.

**Desirable**
- Experience dealing with self-employed individuals would be an added benefit.

Competitive Remuneration Package.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- No weekends



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