Customer Service Administrator

2 weeks ago


Norwich Norfolk, United Kingdom Select Appointments Full time

Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience?
My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and delivering the administration process relevant to post-contract and handover services to their clients and customers.
Oversee subcontractor and supplier performance to ensure quality standards are met.
Coordinate daily activities for Customer Service Operatives, aligning efforts with customers.
Log and manage all incoming correspondence via phone, email, letter, and fax, ensuring same-day acknowledgement during business hours.
Answer incoming calls promptly and manage the customer service telephone system.
Handle general office administration tasks including document preparation and filing.
Update CRM databases with customer data.
Experience in customer service and administration.
Proficient with CRM systems and Microsoft Office.



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