Export Sales Coordinator
6 months ago
**ABOUT US**:
AVK UK Limited is part of the AVK Group, who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Wastewater, Oil and Gas industries throughout the world.
A new opportunity has arisen for an enthusiastic team player to join our expanding team in either Staveley or Northampton.
You will act as one of the main points of contact within the company for Export customers and the external sales team. from processing sales orders to the preparation of quotations and documents.
This is a great opportunity for someone looking to join a market leading company to develop and grow your career whilst benefiting from the support and network of the group.
**ABOUT THE ROLE**:
Key responsibilities include, but are not limited to:
- Communicating with customers to clarify requirements, and advising on pricing, lead times and delivery dates.
- Provide quotations and prices to customers and maintain sales funnel.
- Sales order processing and the raising of purchase orders.
- Maintaining a clean order book
- Export documentation.
- Respond to telephone enquiries and correspondence from customers.
- Increase sales by advising customers of products to complement/support their order.
- Liaise with technical support to ensure quotations meet customer’s requirements.
- Assist and support Customer Service Manager, Key Account Managers and Product Manager as and when required.
- Monitor and report performance against Key Performance Indicators.
- Raise discrepancy complaint forms and customer complaints when required.
- Manage the customer data base ensuring it is up to date and accurate.
- Assist with CRM data input as and when required.
- To assist the Customer Service team as and when required
- General admin duties.
**ABOUT YOU**:
- Previous experience working in a similar customer engaging role.
- Previous knowledge of Export would be beneficial.
- Proficient in Microsoft Office packages especially Excel.
- Proven experience of dealing with key customers in a professional manner.
- Excellent communication and solution orientated problem-solving ability.
- Demonstrate attention to detail and observation.
- Flexibility to adjust workload priorities to take account of new deadlines.
- Continuous Improvement Mindset.
- Independent worker with excellent organisation / time management skills
**WHAT WE OFFER**:
- A culture of shared values, goals, attitudes, and business growth
- Employee Assistance Programme (Welfare and Wellbeing)
- Competitive salary
- 33 days holiday (including statutory Public Holidays)
- Life Assurance plan (x3)
- Company pension plan
- Discounts and cashback across many high-street and online retailers (Supermarkets, Entertainment, Fashion, Days Out, Technology, Home and Travel)
- A blend of training to help your career development.
**WORKING HOURS**:
37.5 hours per week
Monday - Thursday 0830-1715
Friday 0830-1600
We know that our people make the difference in the AVK Group, and we are looking for skilled, passionate, and driven professionals to work with our inspirational leaders; to promote our culture, enable change and champion a lean environment.
**Job Types**: Full-time, Permanent
**Benefits**:
- Free flu jabs
- Free parking
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: AVKUK/JBTE/EXSC/0426
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