Aftercare Liaison Officer

3 months ago

London, United Kingdom The Guinness Partnership Full time

**About Us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About The Team**
Our Aftercare team is a national team responsible for managing our customer’s journey for our new build developments, engaging with our customers and contractors to ensure a smooth transition and defect resolution. Working closely with our construction colleagues, it’s an exciting time to join.

**About the role**
We have an exciting opportunity for 2 Aftercare Liaison Officers to join our Aftercare Team covering the London and South West of England, on a full time, permanent basis.

This role will cover the Greater London geographical region - This includes Central, North, South, East & West London - with substantial travel within the South region as far as Bristol and the South West.

The successful applicant will manage and develop key relationships between Guinness, customers, and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired.

**Key responsibilities include**:

- Assist the delivery and sales teams and the development's management service team to represent our customers in respect of new homes quality and act as a point of reference in the soft landing of customers.
- Provide a customer focused service, working closely with internal & external stakeholders to ensure continuous engagement and a smooth handover at practical completion.
- Use established relationships and experience to quickly resolve defects with customers.
- Carry out home demonstrations for all new customers prior to occupation.
- Regularly inspect any stock plots and arrange cleaning / maintenance as required, to include full MOT 1 month before legal completion.
- Ensure utility bills for stock plots are paid as required, updating meter readings at point of completion.
- Ensure that due regard is given to the safety, vulnerability, and diversity of customers as works are planned and delivered, supporting a safe and positive experience for customers.
- Liaise with resident groups as required, and lead on consultation work streams.
- Ensure customers are clear on the needs and requirements of works and are fully consulted regarding any possible relocation requirements before, during and after the works.

Please review the attached role profile for the full list of responsibilities & role expectations.

**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be a strong Aftercare Liaison Officer, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:

- Proven experience of providing great proactive customer service.
- The ability to work with customer groups, panels, or other agencies to develop best practice ideally within a Residential Social Landlord.
- Able to communicate, influence and negotiate effectively with internal and external stakeholders.
- Proven track record of managing projects.
- Good attention to detail and accurate recording for audit purposes.
- Ability to work under pressure and deadlines.
- Experience of dealing effectively with complaints and customer feedback as part of a team.
- Understanding of social housing legislation and tenancy management.
- Awareness of Health & Safety legislation and policy.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Demonstrates the Guinness Behaviours.

**Essential Qualifications**:

- Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher.

**Advert Closing Date: Monday 11**th** December**
**Interview Date: Monday 18**th** and Tuesday 19**th** December via MS Teams**
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._

**INDTGP

  • Aftercare Administrator

    3 months ago

    London, United Kingdom GKR Full time

    **Aftercare Administrator - Central London - Hybrid Working** Our client is a highly distinguished and rapidly growing, exciting, registered housing provider. They are looking for a talented and organised Aftercare Administrator to join their Aftercare team. By working in partnership with several leading house builders, this company will ensure more...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.You...

  • Resident Liaison Officer

    2 months ago

    London, United Kingdom United Living Full time

    United Living Property Services is a well-established, fast paced and ambitious business with a great reputation for providing excellent services to our clients. We refurbish and regenerate homes up and down the country, and are embarking on a journey of growth which will see our turnover double to £1 billion over the course of the next 5 years. Now is a...

  • Aftercare Administrator

    3 months ago

    London, United Kingdom Sage Homes Full time

    **About Sage Homes** Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 12,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes...

  • Aftercare (Construction) Accounts Administrator

    3 months ago

    East London, United Kingdom Ballymore Full time

    **Aftercare (Construction) Accounts Administrator - Canary Wharf, E14** Contract: 24 Month fixed term contract Hours: 40 per week, 08.00am - 17.00pm Monday to Friday **Duties & Responsibilities** - Monitoring and maintaining the Aftercare mailbox - Raising and tracking purchase orders / delivery notes (3-way matching) - Interact with suppliers and...

  • Aftercare (Construction) Accounts Administrator

    3 months ago

    London, United Kingdom Ballymore Group Full time

    **Aftercare (Construction) Accounts Administrator - Canary Wharf, E14** Contract: 24 Month fixed term contract Hours: 40 per week, 08.00am - 17.00pm Monday to Friday **Duties & Responsibilities** - Monitoring and maintaining the Aftercare mailbox - Raising and tracking purchase orders / delivery notes (3-way matching) - Interact with suppliers and...

  • Resident Liaison Officer

    2 months ago

    North London, United Kingdom Skilled Careers Full time

    RLO PositionContract Basis, temp to perm also available Contract Length - March 2025 minimum with expected work into 2026 SHDF external works  Multi Site - must drive and have own vehicle Skilled Careers are currently working with a market leader within the housing market who require a Resident Liaison Officer to come and get involved with several notable...

  • Resident Liaison Officer

    4 months ago

    London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open...

  • Resident Liaison Officer

    3 weeks ago

    London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open...

  • Resident Liaison Officer

    2 months ago

    London, United Kingdom United Living Full time

    **Job Opportunity: Resident Liaison Officer** **Location: Camden** **About Us**: Join the thriving and dynamic United Living Property Services team in Camden! As a rapidly growing business, we are excited to welcome a new Resident Liaison Officer to contribute to our success. If you're looking for a long-term career opportunity with a Main Contractor,...

  • Resident Liaison Officer

    2 months ago

    London, United Kingdom United Living Full time

    **Job Opportunity: Resident Liaison Officer** **Location: North West/West London** **About Us**: Join the thriving and dynamic United Living Property Services team in West London! As a rapidly growing business, we are excited to welcome a new Resident Liaison Officer to contribute to our success. If you're looking for a long-term career opportunity with a...

  • Chief Aftercare Officer

    2 weeks ago

    London, Greater London, United Kingdom London, United Kingdom Full time

    Head of AftercareCompany OverviewAt Affordable Homes, we are dedicated to fostering a secure, affordable, and welcoming environment for all. As part of the esteemed Legal & General Group, we have a rich history spanning over 180 years, recognized as a premier financial services provider. Our mission is to innovate institutional investments in the housing...

  • Aftercare Coordinator

    2 months ago

    London, United Kingdom The Hyde Group Full time

    Aftercare Coordinator - 12 month Fixed Term ContractLondon BridgeUp to £46,000Hyde is looking to recruit a Aftercare Coordinator.Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing...

  • Aftercare Administrator

    2 months ago

    London, United Kingdom London Projects Full time

    We are currently seeking an experienced Aftercare Administrator to sit within the aftercare team. This person will assist in the overall smooth running of the aftercare department and will be responsible for various aspects of administration and organisation across all projects which the aftercare department are undertaking or managing. This role will be...

  • Aftercare Coordinator

    1 day ago

    London, United Kingdom Home Group Limited Full time

    Aftercare Coordinator Hybrid role working from home, our office at London Liverpool Streetand on our development sites Permanent, full time (37.5 hpw) £27,720 to £31,602per annum (depending on skills and experience) and great benefits including Health Cash Plan Home, a place where you belong Join us in our fantastic role of Aftercare Coordinator, where...

  • Aftercare Administrator

    2 months ago

    London, United Kingdom London Projects Full time

    We are currently seeking an experienced Aftercare Administrator to sit within the aftercare team. This person will assist in the overall smooth running of the aftercare department and will be responsible for various aspects of administration and organisation across all projects which the aftercare department are undertaking or managing. This role will be...

  • Aftercare Manager

    5 days ago

    London, United Kingdom Braundton Consulting Limited Full time

    Aftercare ManagerTemporary-PermanentMonday - Friday, 35 Hours Per WeekHybrid Working, 1-2 days in Stratford Office Per Week£50k Per Annum To manage a team (direct reports 4-6) which will deliver a customer focused repairs service to residents. To manage the interface between the business and the customer at handover, during and at the end. To ensure the...

  • Resident Liaison Officer

    4 months ago

    London, United Kingdom United Living Group Full time

    **Company Description** United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...

  • Resident Liaison Officer

    4 months ago

    East London, United Kingdom United Living Group Full time

    **Company Description** United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...

  • Resident Liaison Officer

    4 months ago

    London, United Kingdom United Living Full time

    Company DescriptionUnited Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...