IT Support Engineer Contract

2 weeks ago


London, United Kingdom GreatFind Recruitment Full time

Our client is seeking an IT support engineer. The initial contract is for 6 tp 12 months and is likely to extend or become permanent

**Role Overview**

Assume responsibility and ownership of the Service Desk (which provides 1st/3rd line support to the Head Office teams) and handle escalations from the 3rd party, including 1st/2nd line support to the hospitality industry. This will be done while maintaininga high level of customer service, professionalism, and adherence to service management principles.

**Responsibilities**:

- Provide 1st and 2nd Line support
- Management of the Service Desk incident logging system
- Deployment of PCs, laptops, phones, Audio Visual and peripherals
- Working within SLA

**Essential Qualifications, Experience, and Knowledge**:

- Prior experience in executing 1st and 2nd line support in a professional manner
- Windows 7 and 10 administration\support
- Client hardware (laptop\desktop\Smart Phones, Tablets\Mac's)
- Installation and configuration of laptop, printers and peripherals
- Office 2016
- Active Directory administration
- Office 365
- Networking
- Strong verbal and written communication skills

**Person Specification**:

- Excellent customer service skills
- Patience, understanding and empathy with users
- Troubleshooting
- Methodical approach to, and creative, problem-solving
- Professionalism, maturity and a respectable attitude
- The ability to work under pressure
- A team mentality

**About GreatFind Recruitment**

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We are an equal opportunity provider.



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