Helpdesk and Business Manager

2 weeks ago


Catford, United Kingdom Reed Business Support Full time

My client, a southeast London local authority, seek an experienced Helpdesk and Business Manager for a 3 month temp booking to start immediately.

DAY RATES:
PAYE: £196.28

Limited Umbrella £250
- 3 month agency contract for Helpdesk and Business Manager
- Role will initially be site based in Catford SE6 within the Facilities Management team with potential for a level of agile working once imbedded.
- Must have good knowledge of CAFM system and a level of financial understanding

Main purpose of the job:
To manage the centralised Helpdesk, administrative and financial support services to all sections within Facilities Management including Hard and Soft Facilities Management, Energy and Utilities section and the Head of Facilities Management.
To manage a wider Helpdesk and data and document management storage support service to key LBL partners including but not limited CH&S, Estates and Capital programme.
To support LBL officers outside of FM for Helpdesk access, advice and guidance re appropriate training
To develop and ensure the ongoing management of the Helpdesk asset and lifecycle data.
To manage the centralised admin support including constant reviewing of service ensuring best value and practices are provided.
To be the FM manager on centralised documentation management storage for FM, Estates and H&S partners. To manage, lead on FM SharePoint and webpage.
To be the lead on FM finance services. Support all sections within FM to either manage their own finances or to be the lead in providing additional support.
To support the Head of Facilities Management with administration and financial services and operational, compliance, performance and financial reporting.

Must Have:
**We are looking for a person with clear and strong experience of managing an FM Helpdesks and CAFM systems
A level of financial experience within a helpdesk environment
To be able to lead/manage a small helpdesk and admin team
Team player with a can do attitude**

Desirable
Experience of developing an Helpdesk, CAFM system
TF Cloud experience (FMs CAFM system)

3 month booking

Immediate start

35 hour week Mon to Fri

Hybrid working after training period (office based Catford SE6)


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