Complaints Officer

3 weeks ago

Catford, United Kingdom Reed Business Support Full time

My client, a Southeast London local authority, seek an experienced Housing Complaints Officer to start a temporary ongoing temp booking asap

Main Purpose of the job:To produce information pertaining to the services offered by Housing ServicesTo deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the whole of GroupTo provide managementand monitoring of the processing of complaints and official correspondence to Housing ServicesTo effectively liaise with Corporate Complaints in ensuring all corporate targets are metTo lead and manage specific Housing ProjectsTo provide accurateand timely reporting information in respect of complaints and enquiries performanceTo support the continuous improvement of Housing Services via the implementation of projects and the effective management of complaints, enquiries and correspondenceToproduce draft responses for complaints and FOIs received against Housing Services.**Able to cover SARS**

**Looking for someone in complaints background and worked in temporary accommodation in a Local Authority.**

Strong written and verbal communication.

Immediate start

Ongoing temp booking

£19.91 PAYE / £24.58 LTD UMB per hour

Hybrid working

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