Claim Handler

6 months ago


London, United Kingdom Hirel ltd Full time

We are currently looking for Claims Handlers to come and join the Home and Motor Department for our client.
Our client are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. Our client is happy to offer Hybrid working contracts, giving you that extra work life balance. Our clients office always has something on to engage their employees, from Summer BBQs, Charity Days and even Christmas Activities to keep it a fun filled office.
As a Claims Handler, you'll be providing support in relation to our clients Home and Motor customers and clients in the UK. You will ensure that customer expectations are met and exceeded on every call and provide the highest level of customer service at all times. During busier times, you can expect calls regarding mass floods, high winds and other weather related emergencies.
- Accurate and timely completion of case notes/logs/diaries for each customer
- Answer calls adhering to standard response times and protocols.
- Process cases in accordance with department procedures and agreed authority levels.
- Willingness to respond appropriately at times of service pressure.To understand and apply
- Data Protection Deployment of cases to appropriate and approved suppliers

The most important attribute they look for is the ability to deliver strong customer service with empathy, patience and understanding the customers situation and needs, while being aware of the impact your support has on them.
You must be able to communicate in a clear and confident manner, active listening skills and the ability to build rapport with our customers.

Benefits for working for our client:

- Group Personal Pension Plan
- Annual bonus
- Life Assurance (4x salary)
- Free staff travel insurance, Private Healthcare, Home & Motor emergency cover and much more
- 22 days holiday, rising to 27 days with service
- employee discounts


Pay: £24,000-£27,000

Schedule:

- 8 hour shift
- Weekend availability

Work Location: Hybrid remote in Redhill
- 2 days in office, 3 remote

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- Work from home

Supplemental pay types:

- Yearly bonus

**Experience**:

- Insurance: 1 year (preferred)

Work Location: In person

Reference ID: HRL222


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