Customer Experience Advisor

7 days ago


Southampton, United Kingdom Tate Full time

**Customer Service Executive - Hybrid**

Our client an established and reputable company that is a world leader in their field are currently looking to expand their Customer Experience Team. You be the first point of contact for all customers and will provide non-technical customer support. You will be a gatekeeper for various back-office tasks, from sales support to technical after sales, whilst also providing administration support required. This is an excellent opportunity to join a forward-thinking company that offers great company benefits including 25 days holiday +BH and free parking and that has a modern working environment. The company are currently working hybrid.

**Role**: Customer Service Executive **Where**: Hedge End **Salary**: Up to £25,000pa dependant on experience
- Provide updates to customers on delayed orders or out of stock items - Working closely with other departments to resolve any outstanding issues
- Build meaningful relationships with customers so they have a point of contact in the team
- Updating the contacts record on a daily basis ensuring that all correspondence is recorded accurately - Issue copies of invoices and assisting with credit note creation
- Manage and update all materials discrepancies and stock requirements to ensure supply and demand are matched accurately **You will need**: - To be committed to offering the best service possible to customers
- Excellent communication skills both verbal and written - Ability to multi-task, prioritising workload and focusing on accuracy of data
- Previous experience within a customer care environment
- The ability to work under pressure
- A positive Can Do attitude
- To be a team player
- Confident IT skills including MS Office

If this role is of interest to you please don't hesitate to APPLY

Tate is acting as an Employment Business in relation to this vacancy.



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