Customer Experience Supervisor

2 weeks ago

London, United Kingdom Ambassador Theatre Group Full time

**Role**:
Front of House
- **Salary**:
£14.21 per hour
- **Type**:
Fixed Term Contract - Full Time
- **Closing Date**:
19-04-2024 at 12:00
- **Location**:
Savoy Theatre
London
Greater London
WC2R 0ET

**Customer Experience Supervisor**

Opened in 1881, the Savoy Theatre in London was designed by C.I. Phipps and decorated by Collinson & Locke. The Savoy became famous as the first public building in the world to be lit by incandescent electric lights. In October 2005, the Ambassador Theatre Group and Tulbart LLC bought the Savoy Theatre and started a run of productions that would change the face of the West End, including Trevor Nunn’s acclaimed production of ‘Porgy and Bess’, Henry Goodman in ‘Fiddler on the Roof’, and ‘Carousel’ starring Lesley Garrett. In 2019 Dolly Parton brought her show ‘9 to 5 - The Musical’ to the Savoy Theatre and this was followed in 2021 with a 2-year run of ‘Pretty Woman’, acclaimed play ‘A Little Life’ with James Norton, Jamie Lloyd’s ‘Sunset Boulevard’ starring Nicole Scherzinger and Plaza Suite starring Sarah Jessica Parker and Matthew Broderick.
- Costs - To help lead a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximize sales and minimize costs.
- Culture - To help build a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce.
- Customer - To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of, and will to deliver and exceed, all customers’ expectations
- Ambassador - To help build and protect key relationships with Customers, Promoters, external suppliers, and internal colleagues Key Responsibilities

**Interested? Download a copy of our Job Description for further details.**

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**Closing Date**:
19-04-2024 at 12:00

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