Customer Service Practitioner Apprentice
1 month ago
**Customer service practitioner apprentice**:
**Overview**:
**K and A Pharmacy**:
South Shields, NE334RT
**£192.40**
****Per Week
**40.00 Hours**
Per Week
**Role and Responsibilities**:
**Job Title: Customer Service Practitioner Level 2 Apprentice**
**Hours: 40 Monday to Friday**
**Responsibilities**:
Providing excellent customer service.
Provide a standard of service that reflects the company corporate image.
Ensure customers are attended to with an efficient and courteous service.
First point of contact as a chemist counter assistant.
Respond quickly and efficiently to all enquiries.
General clerical duties.
Serving customers.
Cash handling and using till.
Serving and assisting customers.
Deal with deliveries and orders.
Stock Control and stocktaking.
Deal with enquiries in the shop and via the telephone.
Learning product lines.
Pricing of stock.
Upselling of products and services.
Estimating, pricing and follow up of quotes.
Tidying and keeping shop and work areas clean.**Required Skills**:
Lives within the local area
Excellent communication skills
Good telephone manner
Professional and confident when dealing with customers
Good knowledge of IT systems
Ability to follow procedures
Able to work as part of a team, and on own**Required Qualifications**:
Maths, English and ICT, GCSE Grade 4-9 or equivalent.
**Training**:
Maths and English to Level 2 required, if not already achieved. The Level 2 maths and English to Level 2 - test to be taken - please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take test.
Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, customer communication and health and safety.
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio, a practical observation and professional discussion**Prospects**:
**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646
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