Customer Service Apprentice

3 weeks ago

South East, United Kingdom Great Western Railway Full time

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world and with the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK's top tourist destinations.

We're changing the way people think about train travel, enabling our teams to make it a great experience for our customers. Together, we will restore the railways as a very special way to travel - friendly, relaxing, fast, and efficient and fun.

As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office and Revenue Protection where you'll gain real customer service skills. You will have lots of opportunity to learn from our experienced colleagues and our academic partners.

**Who are you?**

You'll enjoy working with people, both customers and colleagues, have great communication and team working skills. You'll bring with you your enthusiasm to learn and a commitment to broadening your knowledge and understanding.

Essentially, you must be over 16 years of age by the start of the Apprenticeship, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English.

Our scheme offers vocational training, development sessions, team building events and on-the-job training. You'll get the opportunity to attain a Passenger Transport Level 2 qualification.

You'll also undertake the Duke of Edinburgh Business Gold Award. To achieve the Award isn't a competition or about being first - it's about setting personal challenges and pushing personal boundaries.

GWR is a place where you can truly be your unique self, thrive and be part of an awesome family.

As an Apprentice, you will be contracted to work 35 hours per week. Shifts will start no earlier than 07:00 hours and finish no later than 20:00 hours. You must be able to get to your base location under your own steam by 07:00 hours should public transport not be available. The working week is Monday through Saturday, with a rest day and study day during this period. During periods of training, overnight stays may be required.

**The apprenticeship scheme starts on 13th May 2024. All our Apprentice Schemes are for 18 months.**

**The recruitment process will involve**:

- A series of online testing
- If short listed, you will be invited to attend a selection event scheduled for week commencing w/c 15th January 2024

**The salary details are as follows**:
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Service Apprentice

    4 weeks ago

    Scunthorpe, North East, United Kingdom Ongo Recruitment Ltd Full time

    We're recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy. The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.The ideal candidate will have a genuine interest in customer service and will understand that it is a fast-paced environment...

  • Customer Service Apprentice

    2 months ago

    North East Lincolnshire, United Kingdom Hull Business Training Centre Full time

    Are you looking for an exciting opportunity to start a career within a customer service environment with a company that is passionate about helping customers with their queries all whilst providing exceptional customer service? We have the perfect opportunity for you. As a Customer Service Apprentice, you will have the incredible chance to join our...

  • Apprentice In Customer Service

    2 weeks ago

    Newark, Nottinghamshire, East Midlands, United Kingdom Lincoln College Full time

    Please note this role is fixed term for 18 months.Make your application after reading the following skill and qualification requirements for this position.We are recruiting an Apprentice in Customer Service to deliver customer focused services to all students, staff, visitors and prospective students accessing Newark College in person, by phone and...

  • Customer Service Apprentice

    2 weeks ago

    South Shields, United Kingdom South Tyneside Homes Full time

    Customer Service Apprentice (FTC) South Shields, Tyne and Wear **Starting salary**: £18,673 per annum A bit about us South Tyneside Homes is a business that people want to work for and with, so having a culture where people can thrive and enjoy work is important to both our vision and how we approach each day. Our agile and flexible working environment...

  • Customer Service Apprentice

    2 weeks ago

    Poole, Dorset, South West, United Kingdom IMI Thompson Valves Full time

    Customer Service ApprenticeLocation: Poole, BH17 7EFYou could be just the right applicant for this job Read all associated information and make sure to apply.Salary: Apprenticeship RatesContract: Full time, PermanentWe are IMI Thompson Valves; we are recruiting and we want you.IMI plc is at the forefront of delivering motion and fluid control technologies...

  • Customer Service Practitioner Apprentice

    2 months ago

    South Shields, United Kingdom My Learning Skills Full time

    **Customer Service Practitioner Apprentice**: **Overview**: This is the PERFECT position for someone who wants to work with animals (especially dogs!), fully confident and no allergies to animals. This is a customer service apprenticeship, with a VERY exciting twist! **Pets 2 Impress Ltd**: South Shields, NE335BD **£144.30** ****Per Week **30.00...

  • VARC Customer Service Apprentice

    4 weeks ago

    Boldon Colliery, North East, United Kingdom Vertu Motors Full time

    Vertu Accident Repair Centre SunderlandIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description. We have an exciting opportunity for an Apprentice Customer Service Advisor to join our team, with a progression plan to become a Vehicle Damage Assessor. This is a unique and excellent...

  • Apprentice Customer Contact Agent x 6

    2 months ago

    East Grinstead, South East, United Kingdom Blue Octopus Recruitment Ltd Full time

    15 Month ApprenticeshipIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We are launching a fantastic Apprenticeship scheme and are looking for six Apprentice Customer Contact Agents to join us!Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme...

  • Parts Advisor Apprentice

    2 months ago

    South East, United Kingdom BMW Group Retail Full time

    Balmer Lawn Brockenhurst is looking for an Aftersales Parts Advisor Apprentice. **Your role** We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. You will be working in a...

  • Apprentice Service Advisor

    3 weeks ago

    South Shields, United Kingdom Lookers Motor Group Limited Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Apprentice Service Advisor

    2 weeks ago

    South Shields, United Kingdom Lookers Plc Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Accounts Apprentice

    3 weeks ago

    South East, United Kingdom EWS Property Management Full time

    Position: Accounts Apprentice Location: Colchester Working Hours: 09:00 – 17:30, Monday - Friday Salary: £6.40 per hour  About EWS Property Management: Formed in 1990, EWS Property Management provide residential management services across the East of England. EWS are proud to comply with all RICS Service Charge Codes of Conduct and industry best...

  • Accounts Apprentice

    3 weeks ago

    South East, United Kingdom EWS Property Management Full time

    Position: Accounts ApprenticeLocation: ColchesterWorking Hours: 09:00 – 17:30, Monday - FridaySalary: £6.40 per hour About EWS Property Management:Formed in 1990, EWS Property Management provide residential management services across the East of England. EWS are proud to comply with all RICS Service Charge Codes of Conduct and industry best practice.All...

  • Remote Customer Service Advisor

    2 weeks ago

    North East Region, United Kingdom First Customer Contact Full time

    **Who are we?** So, while we're always working hard to improve the experience our customers have whenever they use our services, it's refreshing to know that we'll also do the same for you too. **Hours** You will be contracted to 37.5 hours per week, with flexible shift lines between the hours of **08:00** and **20:00**, Monday to Friday. **Start...

  • Apprentice Chef

    2 weeks ago

    Brighton, South East, United Kingdom Blossoms Full time

    Apprentice Chef Competitive Salary JapaneseHit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Job Opportunity: Apprentice Chef at Authentic Japanese Small Plates RestaurantLocation:Blossoms Cocktail Bar, BrightonPosition: Apprentice ChefPay: Competitive salary plus service...

  • Ict Support Services Apprentice

    3 days ago

    South London, United Kingdom QA Apprenticeships Full time

    **Employer description**: Wandsworth and Richmond Councils are creating something extraordinary that impacts over half a million Londoners every single day - a unique organisation that focuses on new ways of working in a positive and supportive working culture. We work together across services and boundaries inside and outside the Council to deliver vital...

  • Offshore Service Apprentice

    3 days ago

    South Shields, United Kingdom GE Renewable Energy Full time

    **Job Description Summary**: Support execution of Service Activities and enabling continual improvement of SQDC targets. **About us**: - GE Renewable Energy is one of the world's leading offshore wind energy companies, with a portfolio of offshore wind turbines ranging from 6 MW to 14 MW that offer increased value to customers with proven performance,...

  • Apprentice Lift Engineer

    3 weeks ago

    South East, United Kingdom Otis Full time

    Build What’s Next No one moves people like we do! We move 2 billion people a day and maintain more than 2.2 million customer units worldwide. We can be found in many of the world’s most recognizable buildings such as the Eiffel Tower, Empire State Building, Burj Khalifa, and many others. Our success is dependent on our people and the values that define...

  • Apprentice Lift Engineer

    2 weeks ago

    South East, United Kingdom Otis Full time

    Build What’s Next No one moves people like we do! We move 2 billion people a day and maintain more than 2.2 million customer units worldwide. We can be found in many of the world’s most recognizable buildings such as the Eiffel Tower, Empire State Building, Burj Khalifa, and many others. Our success is dependent on our people and the values that define...

  • Adviser Services Administration Apprentice

    4 weeks ago

    South Cerney, United Kingdom The Apprenticeship Partner Full time

    We are a recruiting on behalf of **Cirencester Friendly Society**. We are looking for a motivated and enthusiastic Adviser Services Apprentice. As an Adviser Services Apprentice you will act as a point of contact regarding general enquiries concerning our products and services and the maintenance of personal and professional details within the Society’s...