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Resident Liaison Officer

3 months ago

Lowestoft, United Kingdom East Suffolk Council Full time

**East Suffolk Council, Lowestoft NR33 0EQ**:

- **£26,421 - £28,770 per annum**:

- **37 hours per week**:

- **Permanent**

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

Working within the Housing Maintenance team you will work closely with Housing teams to arrange access to properties for a wide variety of purposes. These can include statutory inspections and servicing, essential repairs, improvement works and surveys. Spending a high proportion of your time visiting tenants and engaging with them, removing the barriers which stop our staff and contractors from gaining access to their homes.

Visiting properties across our district, you will be responsible for organising your own appointments and liaising with the tenants via telephone or letter to announce your visit in advance.

You must have the ability to build trust/rapport with residents and have previous experience of working in a customer focussed role and effective record/document management.

You will hold a Level 3 qualification (or equivalent) and have excellent communication, organisational and negotiation skills.

**Why work for us?**

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, **take a look at our video and hear why our employees think it is such a great place to work (YouTube)**.

**Here are some of the main benefits**:

- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our **benefits brochure (pdf)**.

**To find out more**

Closing Date: 14th July 2024 (midnight).

Interview Date: 23rd July 2024

**How to apply**

**Step 1 - **Read the advert and the **Job Description and Person Specification (docx)**

**Step 2 - **Complete the **Supporting Statement template (docx)**. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).