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Business Admin Apprentice
2 months ago
**Apprenticeship Job Title: Business Admin Apprentice**
**Apprenticeship Qualification: Business Admin Level 3**
- **How does the Apprenticeship work?**_
As an Apprentice, you will be employed, just like anyone else at the company, the difference is that you will be studying towards a qualification.
Any work that you are set within this session is then expected to be complete for the next month’s session. You will be given time each week to do this within your working day/week - so no homework This will all prepare you for your End Point Assessment (EPA) once you have completed all the learning required. As CT Skills is a training provider, all our vacancies are for immediate starts so please consider this when you are applying.
**WHO is the Apprenticeship with?**
**Employer**
**LivingCare Group**
**Working Address**:
LivingCare Group
Park Approach, Leeds
LS15 8GB
**Daily Working Hours**:
**Monday to Friday between 8am and 6pm.**
**Weekly Hours**:
**37.5**
**Hourly Rate**:
**£5.28**
**About The Employer**:
We want dedicated individuals who are keen to put our patients at the heart of everything we do.
LivingCare Group are rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our NHS and Private, Sports & Imaging provision.
- **About the Team**:_
The team has line manager and an SLT member as their overall manager as well as 4 other team members to support within the department.
This team oversees all administrations tasks that are related to our outpatient services such as ENT, Ophthalmology and Dermatology as well as our pain lists.
**About the Role**:
**And Day to Day?. You will be Responsible for**:
- Managing booking of appointments.
- Managing waiting times and escalating where appropriate.
- Ensuring delivery of company KPIs.
- Managing clinic waiting lists in line with treatment targets.
- Ensuring compliance of clinics within company KPI tolerance.
- Following up from any patient referrals.
- Making onward referrals where required.
- Managing patient booking follow up from clinics.
- Ensuring patient satisfaction.
- Admin related to patient appointments.
- Entering and fulfilling all Systmone requirements.
- Ensuring all processes are completed for patients booking appointments with LivingCare.
- Keeping track on waiting times and escalating where appropriate.
- Any responsibility within the customer service function.
- Greeting patients at clinic.
- Organising and managing their learning time.
**Skills Required**:
- Communication
- IT
- Logical
- Attention to detail
- Team working
- Organisation
- Customer care
- Initiative
- Problem Solving
- Non judgemental
- Presentation
- Patience
- Administrative
**Minimum Qualifications Required e.g.**:
- GCSE - English and Maths (Grade C or above)
**And the Long-Term Opportunities?**
As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there could be the potential of a permanent post within the business. 95% of our apprentices have stayed with us at LivingCare something we are very proud of. If you showcase your skills and commitment to the company, yourself, and the team, we like to keep our apprentices with us after qualification.
**Job Types**: Full-time, Apprenticeship
**Salary**: £5.28 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- What is it that appeals to you about this role and company?
- PLEASE NOTE: This is an Apprenticeship Opportunity. If this is NOT of interest, please do NOT apply
**Education**:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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