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Customer Service Administrator

4 months ago

Henfield, United Kingdom The Owl & Otter Full time

We are a small online gifting business based in Henfield, West Sussex, which makes bespoke, thoughtful presents & homeware. As we continue to grow, we are on the lookout for dedicated and passionate people to join our close-knit team.

Job description

The applicant will be a key team member who will be in charge of customer service, stock and supporting our team. The successful applicant must have excellent attention to detail and work with an extremely high degree of accuracy.

Due to our remote location, a driving license and own transport are essential but onsite parking is available.

Closing date is: 18th January 2023.

Please send over a cover letter and CV when applying.

The Role:

- Customer Service - handling all customer enquiries via all channels including socials and telephone.
- Maintaining stock system and ordering stock for the company.
- Responsible for maintaining administration and monthly production reports.
- Uploading new product listings on our various platforms (e.g. Notonthehighstreet, Etsy etc) and maintaining listings to ensure accuracy.
- Maintain our order management program.
- Perform ad hoc admin duties as required.
- Support the team and studio.

**Skills**:Core:

- Strong communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Ability to work to strict deadlines.
- A willingness to work independently and within our small team.
- A positive can-do attitude and excellent work ethic
- Drive and a willingness to learn.

Specific:

- Customer Service experience
- Strong Microsoft Office & PC skills
- Ability to stay calm under pressure & handle ambiguity confidently.
- Problem solver

Good To Know:
Our Cocker Spaniel, Odie, is a daily fixture in the office so applicant will need to be comfortable with dogs. Our studio is located on a farm in the countryside, which unfortunately means there is no public transport links. However, there is ample parking.

Schedule:

- Part Time - 25 Hours.
- 9:15-2:15 with WFH options available

**Benefits**:

- Staff Discount on all our products
- 14-17.5 days holiday pro rota including bank holidays.
- WFH options available.
- Causal Dress

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £9.50 per hour

**Benefits**:

- Employee discount
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Henfield

Reference ID: CSA - Owl & Otter
Expected start date: 01/02/2023