Engineering Supervisor

1 week ago


Loughborough, United Kingdom Credible Recruitment Full time

**Engineering Supervisor - up to £39000 - Loughborough**

Are you an experienced Engineer in the use of Hydraulic, pneumatics and Electrical?

Want a new challenge in a job that you can make your own?

Do you have proven team management skills?

Are you wanting office hours?

**The opportunity**

Credible Recruitment are working with a company who are highly valued in there industry with product offerings supplying out to many sectors in the UK and Ireland. We are an the looking for an experienced Engineering Supervisor who is able to mould this position into a successful offering to the company and the employees you will be supporting. Forming part of the Customer Service Team reporting into the Customer Service Manager, you may be an Engineer wanting to step back and move into a customer service role or you may already be working in Customer Service, this is a new position in the company that you really will make your own

**Overview Of Duties**

As an experienced Engineering Supervisor you will:

- Work in the field albeit you will be based at head office, leading and managing your team effectively, supporting in the diagnosis of an extensive product offering in machine repairs.
- Identify areas for improvement and development for your team putting forward to your Manager to implement to the wider business
- Be responsible for working with your team to understand the customers needs, supporting with escalations and warranties
- Provide practical engineering and technical support to end users
- Upsell service offerings to the customer with your team
- Ensure that quotations and invoicing are raised collaborating with teams in HQ
- Conduct annual reviews with your team
- Implement your processes enabling you to manage your customer expectations

**Experience and attributes**:
As an Engineering Supervisor you will have:

- High level of Technical and Engineering ability in machinery repair skills
- Knowledge of MS Office
- Experience in organising the workflow of a team and will be committed to coaching and developing
- A wealth of experience dealing with customer escalations whether face to face or over the phone
- Skill of multi-tasking and time management
- Exceptional knowledge and ability to deliver impeccable customer service to your customers whilst continually supporting your team.

**Whats in it for you?**
- Great Company with training and ongoing support.
- Working Monday to Friday office hours
- Onsite parking
- No weekends
- Employee Discounts

**Job Types**: Full-time, Permanent

**Salary**: £37,000.00-£39,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Loughborough

Reference ID: 1254


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