Senior Helpline Advisor

4 weeks ago

London, United Kingdom NFP People Limited Full time

Senior Helpline Advisor

Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?

If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer)

In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team.

**Position**: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer
- Children and Young People)

**Location**: London/hybrid

**Hours**: Full-time, 37.5 hours. Monday
- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available)

**Contract**: Fixed term until 16th January 2025

**Salary**: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance).

**The Role**

As a Senior Triage Officer - Children and Young people’s Service, you will be:

- Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime
- Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance
- Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
- Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements
- Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team
- Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice

**About You**

You will need to have the following essential skills:

- The ability to undertake impact and risks assessments and identify appropriate support
- Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
- Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
- Ability to work independently and as part of a team, sharing, coaching others.
- Good communication skills, both verbally & written and ability to demonstrate empathy

**In Return**

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression

**About the Organisation**

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Early Intervention

  • Helpline Advisor

    6 days ago

    Crayford, Greater London, United Kingdom Allergy UK Full time

    Job Description Helpline Advisor Part-time – 3 days Hybrid working – 1 days in office, 2 remote Salary - £24,000 (Full time equivalent) We are looking to grow our Helpline Team to provide information, support and signposting to members of the public on a wide variety of allergy matters via our telephone helpline and other communication platforms. ...

  • Senior Helpline Advisor

    1 week ago

    London, Greater London, United Kingdom NFP People Limited Full time

    Senior Helpline AdvisorDo you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan...

  • Telephone Helpline Advisor

    6 days ago

    Crayford, Greater London, United Kingdom Allergy UK Full time

    Job Description Helpline Advisor Part-time – 3 days Hybrid working – 1 days in office, 2 remote Salary - £24,000 (Full time equivalent) We are looking to grow our Helpline Team to provide information, support and signposting to members of the public on a wide variety of allergy matters via our telephone helpline and other communication...

  • Helpline Advisor

    3 weeks ago

    London, United Kingdom Prospectus Full time

    Prospectus is delighting to be supporting TaxAid and Tax Help for Older People, in their search for a new Helpline Advisor to join their growing team. Specialising in providing help and assistance to those on lower incomes with tax issues, the charity provides independent advice, guidance and case management for people encountering a wide range of tax...

  • Stalking Helpline Advisor

    2 weeks ago

    London, United Kingdom Morgan Hunt Full time

    Introducing the Stalking Helpline Advisor! This fulfilling role is dedicated to making a positive impact in the lives of the most vulnerable individuals. As a Stalking Helpline Advisor, you will be standing up against injustice, driving systemic change, and ensuring that decision makers are held accountable. By joining our team, you will contribute to...

  • Helpline Advisor

    1 week ago

    London, Greater London, United Kingdom Age UK East London Full time

    Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London's integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an...

  • Stalking Helpline Advisor

    1 week ago

    London, Greater London, United Kingdom Morgan Hunt Full time

    Introducing the Stalking Helpline AdvisorThis fulfilling role is dedicated to making a positive impact in the lives of the most vulnerable individuals.As a Stalking Helpline Advisor, you will be standing up against injustice, driving systemic change, and ensuring that decision makers are held accountable. By joining our team, you will contribute to spreading...

  • Stalking Helpline Advisor

    3 weeks ago

    London, United Kingdom The Suzy Lamplugh Trust Full time

    **STALKING HELPLINE ADVISOR**: **Job Title**: Stalking Helpline Advisor Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking? Do you have resilience & flexibility meet to the likely demands this role brings? If yes, then read on. **Hours**: 35 hours per week although part-time working will be...

  • Senior Helplines Coordinator

    4 weeks ago

    London, United Kingdom Missing People Full time

    **Senior Helplines Coordinator** **Salary**: £32,500 per annum Hours: 35 hrs per week. Monday to Friday 8.30am to 4.30pm Location: Mortlake, South West London (occasional homeworking considered) Contract Type: Full time, Permanent **About Missing People** **Purpose of the role**: The Senior Helplines Coordinator is responsible for the smooth running...

  • Senior Helplines Coordinator

    1 week ago

    London, Greater London, United Kingdom Missing People Full time

    Senior Helplines CoordinatorSalary: £32,500 per annumHours: 35 hrs per week. Monday to Friday 8.30am to 4.30pmLocation: Mortlake, South West London (occasional homeworking considered)Contract Type: Full time, PermanentAbout Missing PeoplePurpose of the role:The Senior Helplines Coordinator is responsible for the smooth running of day-to-day operations...

  • Helpline and Triage Advisor

    4 weeks ago

    London, United Kingdom Galop Full time

    Job description **Helpline and Triage Advisor** Do you want to make life better for LGBT+ victims and survivors of abuse? Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Survivor Engagement Manager. Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and...

  • Stalking Helpline Advisor

    1 week ago

    London, Greater London, United Kingdom The Suzy Lamplugh Trust Full time

    STALKING HELPLINE ADVISOR:Job Title: Stalking Helpline AdvisorDo you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?Do you have resilience & flexibility meet to the likely demands this role brings?If yes, then read on.Hours: 35 hours per week although part-time working will be consideredType of...

  • Helpline Coordinator

    4 days ago

    London, United Kingdom Grief Encounter Full time

    **ABOUT US** Grief Encounter was set up in December 2003 to ensure that bereaved children and their families receive the best possible support following the death of a significant other. We deliver both local and national bereavement services and have quickly grown to become one of the UK’s leading bereavement charities. **JOB TITLE**:Helpline...

  • Domestic Abuse Helpline Advisor

    5 days ago

    London, United Kingdom Refuge Full time

    **Location** Aldgate London **Role Overview** **Job Title**:Domestic Abuse Helpline Advisor **Location**: National Domestic Abuse Helpline **Salary**: £28,104 per annum(37.5 hours) and £22,483.2(30 hours) including london weigthing if applicable **Contract type**: Permanent, Full Time and Part Time **Hours**: 37.5 hours per week and 30 hours per...

  • Helpline Advisor Domestic Abuse

    2 weeks ago

    London, United Kingdom NFP People Limited Full time

    Helpline Advisor Domestic Abuse We have an exciting opportunity for a Triage Independent Victims Advocate to join the Children and Young People team in London, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you...

  • Helpline Consultant

    2 months ago

    London, United Kingdom Advanced Resource Managers UK Full time

    Helpline Consultant -Remote - Permanent - £22,000 plus commission ARM are delighted to be supporting an esteemed business with the recruitment of a Helpline Consultant on a permanent basis. To deliver good customer outcomes to all Mortgage customers via engaging conversations, leading to appointments booked into the advisor team for mortgage and...

  • Helpline Advisor

    1 week ago

    London, United Kingdom Age UK East London Full time

    Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an...

  • Helpline Advisor

    3 weeks ago

    London, United Kingdom M.A Select Full time

    Our client has an exciting part time opportunity for our Helpline. They are seeking a Helpline Adviser to join their social work team. The helpline is the gateway to all of our client's services and deals with an excess of 15,000 enquiries a year. Calls are varied and no one day is the same. The organisation provides support to anyone over the age of...

  • Head of Helplines and Volunteering

    4 weeks ago

    London, United Kingdom Galop Full time

    Job description **Head of Helplines and Volunteering** **About the Role** This established role provides strategic leadership to our national helpline services, which provide support to LGBT+ victims and survivors of abuse and violence in the UK. This post will take strategic responsibility for Galop’s work with volunteers, you will work with our...

  • Senior Market Advisor

    1 week ago

    London, Greater London, United Kingdom Cardinal Senior Benefits Full time $105,000

    SENIOR MARKET ADVISOR Is sales in your DNA? Would you love to sell the most well-rounded insurance products in the market and truly help people? Do you want to join our high-performance team with a potential to make 6 figures, earn uncapped commissions, multiple incentive trips and cash bonuses? All this while working a true 30–35-hour week? At ...