Senior Helplines Coordinator

6 days ago

London, Greater London, United Kingdom Missing People Full time

Senior Helplines Coordinator

Salary:
£32,500 per annum

Hours: 35 hrs per week. Monday to Friday 8.30am to 4.30pm

Location:
Mortlake, South West London (occasional homeworking considered)

Contract Type:
Full time, Permanent

About Missing People

Purpose of the role:


The Senior Helplines Coordinator is responsible for the smooth running of day-to-day operations supporting the delivery of an award-winning, high-quality, 7-day-a-week multichannel helpline service for people who are missing or away from home and the families left behind.

You will play a key role in safeguarding assessments and caller care decisions, the planning and maintenance of staff and volunteer rotas, the development and delivery of training, and general duties associated with service delivery.


Key Accountabilities:

Responsibilities of Designated Safeguarding Officer; being available to staff and volunteers for risk assessment and decision-making regarding individual cases involving children and vulnerable adults and families;

Experience:

  • Experience of working in a frontline service delivering advice, help, or support to children and young people and/or vulnerable adults by phone and digitally;
  • Experience of managing staff/volunteers;
  • Experience of working with and supporting volunteers;

Abilities, Skills, and Knowledge:

Working (proven) knowledge of at least one of the following:
The particular risks faced by missing and exploited children / young people and/or adults;
The behaviours, needs, and risks to children / young people who present challenging behaviour and who may be difficult to engage in a service;
The risks faced by vulnerable adults who may be in crisis and go missing;
Knowledge of the issues surrounding vulnerable children and young people and/or adults;
A good understanding of safeguarding issues and referral processes;
Aptitude for managing, developing, and supporting staff and volunteers;

Benefits:


Missing People is 14th on the Sunday Times "100 Best Not-for-profit Organisations to Work for" List 2019 and offers the following benefits:28 days annual leave per annum/pro rata plus statutory holidays on appointment.

Additional annual leave days awarded on length of service

Company pension contribution

Life insurance (3 x salary)

Employee Assistance Programme (EAP) including 24/7 support helpline

Interest-free Season Ticket Loans

Additional maternity pay and leave

Additional paternity pay

Additional sick pay

Closing date: 26 September 2023

Interviews:
w/c 28 September 2023

Start:

ASAP

Application:
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role


You may have experience in the following: Senior Helplines Specialist, Helplines Operations Manager, Senior Hotline Coordinator, Helplines Services Supervisor, Senior Support Line Coordinator, Helplines Manager, Senior Helpline Operator, Support Services Coordinator, Senior Hotline Specialist, Helplines Lead Coordinator, Senior Crisis Line Coordinator, Helplines Services Manager, Senior Helpline Coordinator, Support Line Supervisor, Senior Helplines Operations Coordinator, etc.

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