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Helpline Supervisor

3 months ago

London, Greater London, United Kingdom Missing People Full time
Helpline Supervisor - Online Chat

Part time 14 hours per week as follows:

  • Friday 15:30 to 23:30
    and
  • 1 flexi shift per week 14:00 to 22:30 or 15:30 to 23:30 choose from Monday, Tuesday, Wednesday, Thursday, Saturday or Sunday depending on availability.
£30,740 per annum pro rata (£12,296 actual)

Fixed term until 30 June 2024.

Location is UK based.

For remote shifts you must have a suitable, private and secure home working space to be considered for this role.

Occasional attendance at Central Office based in Mortlake - 12 mins from Clapham Junction and 23 mins from Waterloo)

About the role


This position is part of an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults - those who have run away or left home - and the families of missing people.

Our online services start from 14:30, 7 days a week, via multiple channels. You will supervise Missing People's daily online chat services including Is This OK? and Runaway Helpline. This involves managing multiple remote volunteers on shift as well as operating the service when needed. You will be supported by a team of Helpline Coordinators and Supervisors.

About you

You will need:

  • Experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice work with children, vulnerable adults and/or families
  • A good understanding of the issues faced by children and young people, including those who are affected by child sexual exploitation or criminal exploitation
  • Excellent written communication skills
  • Able to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance.

What you will get in return


You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners.

Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here.

About Missing People


Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK.

We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.


Find out more and apply


You will find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People's Achievements 2023.

Closing date: 26 November 2023

Interviews 6/7 December 2023