Stalking Helpline Advisor

2 weeks ago

London, Greater London, United Kingdom The Suzy Lamplugh Trust Full time

STALKING HELPLINE ADVISOR:

Job Title:
Stalking Helpline Advisor

Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?

Do you have resilience & flexibility meet to the likely demands this role brings?

If yes, then read on.

Hours: 35 hours per week although part-time working will be considered

Type of contract:
Fixed term until March 2025 (possibility of extension)

Start date:

ASAP

Salary:
£25,250 to £28,000 per annum, depending on experience

Reports to:
National Stalking Helpline Manager

Suzy Lamplugh Trust Application Form

ABOUT SUZY LAMPLUGH TRUST:


The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993.

The Trust was set up in Suzy's name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.


You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility.

We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has

campaigned heavily and played a pivotal role to drive changes in the law, has supported over 55,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does.

Don't just take our word for it


 Winner
  • Personal Safety Charity of the Year Award 2020


 Winner
  • Charitable Impact Excellence Award 2020


 Winner
  • Campaigning for Change Award 201


 Winner
  • Contribution to Sector Development Award 201


 Winner
  • Collaboration (Integration) Award 201
  • Finalist
  • Charity of the Year 201
  • Runner up
  • Helpline of the Year 2017

OUR IMPACT:

In 2021/22 alone we have contributed to:

  • Police, Crime, Sentencing and Court Bill
  • Domestic Abuse Act
  • Taxis and Private Hire Vehicles (Safeguarding and Road Safety)
  • Online Safety Bill
  • Victims Bill
  • National Government Violence Against Women and Girls Strategy
  • Amendment to section 76 of the Serious Crime Act 2015 though the Domestic Abuse Bill
  • Rail Delivery Group
  • Supporting the campaign led by Our Streets Now and Plan International UK to have a standalone law on public harassment


This role is about making a difference, supporting the most vulnerable, standing up against what is wrong, driving systemic change, holding decision makers to account, spreading good will and enjoying the resulting feel-good factor.

We work hard so our beneficiaries sleep better at night, so families can reunite at the end of the working day, and so that victims of harassment and stalking are given the chance to regain control of their situations.

Together, for you and with you, we are the Suzy Lamplugh Trust.

COMPANY BENEFITS:

  • Hybrid working
  • Commitment to training and development
  • Workplace pension scheme
  • Staff social events

OVERALL PURPOSE OF ROLE:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

  • To provide support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.
  • To provide support and guidance to volunteers where necessary.
  • To support the Stalking Support Team Leader and Helpline Manager where required.

JOB DESCRIPTION:

DUTIES AND RESPONSIBILITIES:

SERVICE DELIVERY:

  • To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation
  • To provide expert support to victims of stalking including carrying out initial assessments, risk assessments, devising support plans and liaising with appropriate agencies
  • To deliver client work which adheres to high service standards, ensuring compliance with all policies and procedures
  • To keep and maintain accurate and confidential records of all work undertaken
  • To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate.
  • To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.
  • To support the training of sessional staff and helpline volunteers as required
  • To assist volunteers with complex helpline enquiries as require

OTHER:

  • To attend supervision meetings and appraisals.
  • To attend case management and training sessions for staff and actively contribute to these meetings.
  • To attend and participate in team meetings and strategic away days.
  • To deliver training on stalking and/or personal safety as required.
  • T

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