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Customer Service Administrator

3 months ago

Sheffield, United Kingdom Sheffield Chamber of Commerce Full time

**Job title**: Customer Service Administrator

**Reporting to**:Membership Manager

**Start date**:April/May 2024

**Application closing date**:18th March 2024 at 5pm

**Remuneration package**:

- £23,000 to £25,000 per annum (based on experience)
- Flexible working policy
- Hybrid work from home
- 25 days annual leave increasing over duration of service
- Bank holidays & Christmas shutdown in addition
- Contributed pension
- Life assurance policy
- Private healthcare plan

**Purpose of the job**:
For over 150 years, Sheffield Chamber of Commerce & Industry (SCCI) has supported, connected, and represented organisations of all sizes in Sheffield, our vibrant and innovate city.

Our mission is to lead the way in making Sheffield the best place in the UK to do business. We are a community, working together to make organisations stronger.

As the Customer Services Administrator you will provide comprehensive customer service and administration support ensuring key objectives and targets are met. This is an exciting opportunity to develop and learn new skills as you will be supporting core business activities across the Membership, Workforce Development, Marketing, Events, Operations, and Finance functions.

**Specific scope of work includes**:

- Assist with training bookings and administrational tasks (internal/external).
- Assist with the preparation and organisation of key business events (internal/external).
- Support the marketing and communications function with administrational support.
- Ensuring that key membership and account information is updated on the client management system (Microsoft Dynamics) and financial software (Xero).
- Provide key financial and performance data to the Senior Leadership Team (SLT).
- To be a brand ambassador and champion Sheffield as the best place in the UK to start, grow, and run a successful business.
- Any other task deemed necessary to fulfil the overall objectives of the business.

**Skills and experience required**:

- Previous experience in a customer service or administrative role.
- Experience of working with a Client Management System (CRM) and the updating of key information and data within it.
- Experience of Microsoft products - Outlook, Word, Excel, Teams.
- Excellent verbal and written communication skills.
- Ability to convey information clearly and professionally.
- Active listening skills to understand customer needs and concerns.
- Ability to empathise with customers and provide solutions to their problems.
- Focus on customer satisfaction and retention.
- Skill in turning negative experiences into positive outcomes.
- An eye for accuracy and attention to detail.
- Representing the company in a positive manner.
- The ability to prioritise a busy work schedule to ensure deadlines are met.
- Able to work both as part of a team and independently.
- Self-motivation, driven and committed.

**Standards of performance and behaviour**
- Positive outlook
- Keeps busy
- Self-motivated
- Willingness
- Nothing too much trouble
- Doesn’t shortcut process
- Believes in the brand and mission
- Team player
- Puts in extra effort
- Is flexible when required

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Financial planning services
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Sheffield (required)

Work Location: Hybrid remote in Sheffield

Application deadline: 18/03/2024