Motor Claims Handlers

2 months ago

Bolton, United Kingdom AXA UK Full time

**About the role**:
We're expanding our Motor Claims team in Bolton and we are looking for you to start a rewarding career in AXA. You'll be based in our newly refurbished Bolton office as a Motor Claims Handler within our Commercial Claims area and receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role.

At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself so throughout your career we'll provide you with all the support and training necessary to enhance your professional development.

Aligning to AXA Commercial Insurance, Commercial Claims is a very diverse function bringing together Claims areas including Motor, Property and Casualty. Our people are the most important factor in ensuring that we act for the customer and give a clear and consistent experience for them. For you, it means you have huge amounts of opportunity to diversify your career as a Claims expert.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our office, visiting clients or attending industry events.

**What you'll be doing**:

- Responsible for a portfolio of Motor Claims from start to finish, you'll investigate and gather evidence to help bring each claim to the point of a conclusion
- This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy
- Recognise the signs of a fraudulent claim and refer these for further investigation when needed
- Most of all, you'll take pride in the service you offer to all customers and partners

**About you**:
**What we’re looking for**:

- Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any industry setting.
- Passionate about people and committed to growing your career at AXA.
- Looking for opportunities to always learn and be part in shaping the future of our business.
- An active listener who can demonstrate empathy, able to put yourself in our customers shoes to build key relationships.
- Professional, confident and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals.
- Can contribute effective to team success, offering advice and coaching others to achieve their full potential.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £26,000
- Annual company & performance-based bonus
- Discretionary company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

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