Motor Claims Handler

1 month ago

Bolton, United Kingdom Davies Group Full time

Claims Handler - Motor

Bolton

37.5 hours per week

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year) Development, training, and professional qualifications

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

Take phone claims reported by drivers Enter email notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service delivered by phone and email correspondence Comply with set client service levels Ensure quality service standards and productivity levels are maintained to a high standard Work to set targets on the daily management of the diary system alongside ensuring working to the daily required handling of inbound calls Undertake appropriate additional tasks provided by the Team Leader

Abilities And Knowledge:

Minimum customer services experience Desired but not essential – motor claims experience Excellent attention to detail Strong customer services skills Strong organisational skills The ability to manage own volume workload via task management The ability to work as a team and independently

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