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Service Advisor
3 months ago
Are you passionate about providing exceptional customer service in the automotive industry? Do you have a knack for building relationships and ensuring customer satisfaction? If so, we have the perfect opportunity for you
At Thurton Auto Centre, we pride ourselves on delivering top quality services, including MOT testing, repairs, and maintenance. With a varied customer base ranging from car, van and motorhome owners, we have developed a range of services and solutions to ensure their motoring needs are catered for.
Our commitment to quality and customer satisfaction has made us a trusted name in the community. We're looking for a dedicated Service Advisor to join our team and help us continue to provide outstanding service to our valued customers.
**Key Responsibilities**:
- Greet customers and listen to their concerns regarding their vehicles.
- Schedule service appointments and manage the service calendar efficiently.
- Provide detailed explanations of services and repairs needed.
- Prepare and present accurate estimates for services and repairs.
- Maintain communication with customers throughout the service process.
- Ensure customer satisfaction by addressing any questions or concerns.
- Coordinate with technicians to ensure timely and accurate service completion.
- Handle customer payments and invoice processing.
**Qualifications**:
- Proven experience as a Service Advisor in the automotive industry.
- Strong understanding of automotive technology and terminology.
- Excellent communication and interpersonal skills.
- Ability to provide outstanding customer service and build lasting relationships.
- Strong organizational and time-management abilities.
- Proficiency in using automotive service software and systems.
- A valid driver's license.
**What We Offer**:
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A supportive and friendly work environment.
- Opportunities for career growth within the company.
- Employee discounts on services and repairs.
**How to Apply**:
If you're ready to take your career to the next level and become a vital part of our team, we'd love to hear from you Please send your resume and a cover letter detailing your experience and why you're the perfect fit for this role.
**Join us at Thurton Auto Centre and help us drive excellence in automotive service**
Thurton Auto Centre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: £20,654.53-£33,158.90 per year
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 07/06/2024
